Jill Geisler: 6 things good leaders don’t do when delivering bad news
Don’t you just love those days when it feels great to be a manager? That’s when business is humming, quality is high, and your team is happy. As a leader, you have the delightful job of sharing success stories with everyone involved. Life is good. And then there are the far less pleasant days. In…
Jill Geisler: How inclusive leaders protect against ‘invisible work’
DEI efforts within organizations can result in extra work for key staff. Jill Geisler shares tips for how leaders can ensure this does not become invisible work that imposes an unrecognized burden.
Joe Fifer: Cost effectiveness of health: Why now?
Joe Fifer says it’s time for healthcare leaders to make a choice about their role in addressing social determinants of health and outlines three options for doing so.
Leadership
Jill Geisler on crisis management: Lead like Zelenskyy
Leaders must be prepared to respond to critical situations. Looking to the example currently being set by Ukraine’s Volodymyr Zelenskyy, Jill Geisler discusses what leaders need to know and do.
Beyond healthcare: What consumers want
West Health-Gallup recently found only 5% of consumers believe that Americans are receiving high-value healthcare. Joe Fifer says addressing this challenge will require a new mindset and an expanded mission, but he believes healthcare leaders are up to it.
Design thinking: A human-centric approach to problem solving in healthcare
Listen to the podcast. Design thinking: A human-centric approach to problem solving in healthcare Design thinking is a process that’s gotten a lot of attention over the last few years, and it’s proving a useful tool in healthcare. On a recent episode of the Voices in Healthcare Finance podcast, Jess Roberts, who leads the Culture…
Lessons for the healthcare industry from a fried chicken entrepreneur
On a recent episode of the Voices in Healthcare Finance podcast, HFMA President and CEO Joe Fifer interviewed Joe DeLoss, a social entrepreneur and owner of Hot Chicken Takeover, a fast casual restaurant with six locations in Ohio. DeLoss will be delivering a keynote address at HFMA’s upcoming Revenue Cycle Conference. He and Fifer discussed the lessons healthcare organizations can take from other industries as well as DeLoss’s unique approach to hiring and benefits.
The whys and why nots of workplace relationships
Listen to the podcast. Pam and Jim. Ben and Leslie. David and Patrick. Television has no shortage of love stories where romantic partners work together. There’s often drama, but most of the time, everyone is fine in the end. Real-life workplace relationships can be just as sweet, but they can also create conflict that has…
Jill Geisler: Do you have what it takes to be a first-class mentor?
Jill Geisler discusses the mentor-mentee relationship and shares eight questions leaders should ask themselves before entering into a such an arrangement.