Patient Experience

Two healthcare finance leaders explain why their organizations are placing more emphasis on patient education and customer service than on new regulations surrounding charge transparency.

A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.

A roundtable of senior healthcare leaders discussing patient engagement strategies and the technology that supports them.

Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.

Kent Ritter describes how technology can help provide a better patient experience.

Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.

Oct. 18—Major legislation, which could be signed into law next week, aims to address the opioid crisis and includes changes to Medicare’s hospital patient survey. 

The relationship between patient satisfaction and payment challenges financial leaders to keep both balls in play. 

Providers should ask high-risk patients about their care experiences before discharge to help reduce costly readmissions.

Providers should focus on improving quality, reducing costs, and delivering a positive patient experience to stage a high-functioning physician referral network.