A Physician’s Advice on Protecting Productivity and Boosting Patient Satisfaction
A physician gives advice on protecting productivity and boosting patient satisfaction.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
How Ochsner Health System Uses E-Signatures and Self Check-In to Drive Patient Satisfaction
Ochsner Health System’s efficient check-in process addresses patients’ demand for convenience and expediency and saved the health system approximately $48,000 by decreasing document volume.
Millennials Set Pace for Healthcare and Revenue Cycle Management
Millenials want convenient onsite and virtual healthcare service options as well as transparent pricing and easy-to-use payment tools.
Providence’s Revamped Billing Statements Led to Quicker Payment
Providence Health System developed a patient billing statement that encourages faster payment.
Case Studies in Customer Service
Hospitals with the highest regard for revenue cycle customer service are driving increased patient satisfaction and improved revenue. Learn key strategies for revenue cycle customer service excellence.