Patient Financial Communications

How to meet your patients’ communication preferences and improve your bottom line

In this HFMA executive roundtable, seven health system leaders share their efforts to effectively engage patients and the lessons they have learned along the way.

HFMA January 30, 2023

Professional Credit eases the collections process for both staff and healthcare consumers

Debt collections are often the last communication touch point a patient has, and health systems should ensure their business partner is representing the organization in the best possible manner. See how one company eases the collections process for staff and consumers.

HFMA January 30, 2023

Hospitals have options for effectively managing complicated reimbursements

How can health systems and patients both win when it comes to payment? Read this article to learn how hospitals can maximize collections and get paid for provided services on top of how patients can identify source of payment that is not out of pocket.

HFMA January 26, 2023

Medicare contractors should more closely examine providers’ bad debt claims, HHS watchdog says

Medicare administrative contractors (MACs) soon could apply more scrutiny to providers’ reported bad debts if CMS implements recommendations from the HHS Office of Inspector General (OIG). OIG in December issued a report in which it examined bad-debt reimbursement claims on Medicare cost reports spanning 2016 through 2018 for 67 randomly selected providers (including 29 hospitals). In those…

Nick Hut January 3, 2023

HHS says the co-provider requirement for good-faith estimates is being tabled indefinitely

The U.S. Department of Health and Human Services has given hospitals and other healthcare providers a break on enforcement of a looming requirement for co-providers to be included on good-faith estimates (GFEs) furnished to uninsured patients.  HHS announced in an updated FAQ that it will continue to exercise “enforcement discretion” instead of potentially penalizing providers starting Jan.…

Nick Hut December 5, 2022

No Surprises Act regulations remain a moving target for compliance

Amid all the rules stemming from the No Surprises Act, a looming mandate for providers to send cost estimates to health plans looks like the biggest stress inducer.

Nick Hut October 18, 2022

How to protect your revenue cycle on the road to price transparency compliance

While the CMS hospital price transparency rule has been in place for more than a year now, the vast majority of hospitals are still noncompliant.

HFMA October 4, 2022

The CommerceHealthcare® AP Card converts paper-based supplier payments to virtual card payments

Find out how one bank helps healthcare organizations innovate to meet urgent mandates to improve the patient financial experience and enhance market position in the face of rising consumerism and heightened competition.

HFMA September 30, 2022

Three opportunities to improve the patient experience — before the patient steps in the door

Providing a positive patient experience requires attention at every encounter. With today’s staffing shortages, however, this can be challenging.

HFMA September 9, 2022

Revenue cycle automation helps health systems regain financial footing during COVID-19 and beyond

Bots and other forms of automation are helping hospitals keep up with the revenue cycle at a time when resources are limited.

Lisa A. Eramo, MA September 2, 2022
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