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Revenue Cycle Metrics
An interview with John Kelly by Lisa A. Eramo
Revenue cycle KPIs are evolving to assist healthcare finance leaders determine net profit rather than revenue.
By Lola Butcher
The Providence St. Joseph Health sees healthcare delivery through consumers’ eyes. “We are trying to learn when patients want to see us, what they are looking for, and what kind of friction do they encounter when they interact with us in the traditional way,” says Sunita Mishra of Express Care, the health system’s retail clinic arm.
By Kim Felix
Hierarchical Condition Categories (HCCs) categorize diagnoses codes into groups with clinical and financial similarities and this payment method is coming on to the scene quickly.
From our Sponsor, Parallon
More hospitals are joining the price transparency movement by equipping staff with financial scripts that guide them through compassionate patient conversations as they lead them from pre-registration through payment.
Figure at a Glance
Monitoring missed payment opportunities is a more meaningful approach than tracking weekly patient payments.