Providers should evaluate vendors on alignment with mission and long-term goals

How do you help healthcare organizations navigate the biggest challenges in healthcare?

At TruBridge, we understand that healthcare organizations are being asked to do more with fewer resources. From staffing shortages and rising costs to payer complexity and regulatory demands, financial pressure is constant. Our Complete Business Office (CBO) services were designed to relieve that pressure by optimizing the revenue cycle from end–to-end.

By centralizing billing and collections, we create consistency and efficiency that individual departments often can’t sustain. Our team ensures claims are coded correctly, submitted quickly and followed through with rigor — reducing denials, accelerating payments and improving cash flow. We also bring analytics and reporting to the table, giving leaders visibility into performance and opportunities for improvement.

Most importantly, TruBridge functions as an extension of the organization’s team. Community providers want to remain independent and focused on care. By taking on the administrative burden of revenue cycle management, we help them strengthen their financial footing so they can continue serving patients locally.

What advice would you offer to healthcare leaders when choosing among vendors?

The most important factor is whether the vendor will act like a true partner. Healthcare leaders should ask: Will this vendor understand my organization’s unique challenges? Will they be responsive? Do they have a proven record with hospitals like mine?

Cost and technology matter, but they aren’t the full story. Leaders should evaluate vendors on alignment with mission and long-term goals. At TruBridge, for example, we work primarily with rural and community hospitals. That means our solutions and service model are built around realities like limited staff, budget pressures and the need to keep care close to home.

It’ s also vital to choose a vendor that offers scalability. Needs change over time, and what works for a 100-bed hospital today may need to evolve tomorrow. A strong partner should grow with you and provide not just software, but services, expertise and insights that deliver lasting value.

What is some advice you can give providers for a successful implementation of a new product or service?

A successful implementation starts with alignment — ensuring both the provider and vendor are clear on goals, expectations and timelines. Leaders should also communicate openly with staff about the “why” behind the change and how it benefits the hospital and community.

Engagement is critical. Implementation works best when clinical, financial and operational stakeholders are all involved. With revenue cycle solutions, for example, registrars, coders and finance leaders each play a role. Their input and buy-in drive success.

Finally, choose a vendor who stays engaged after go-live. Ongoing support and optimization are essential to realizing the full value of any investment. At TruBridge, we continue working alongside hospitals to ensure measurable improvements in efficiency, revenue and patient satisfaction.

Quick Facts

• 5 years on the Short List
• 96% of Peer Review respondents recommend TruBridge’s Complete Business Office Solution to a colleague.

About TruBridge

TruBridge proudly supports rural and community healthcare providers in their efforts to stay strong, independent, and deeply rooted in the communities they serve. Backed by more than 45 years of healthcare experience and trusted by over 1,500 clients nationwide, we offer a mix of technology, services, and strategic expertise — including revenue cycle management, electronic health records (EHR) and analytics — all designed singularly for the realities of rural and community healthcare. With a steadfast commitment to keeping care local, TruBridge helps hospitals flourish as the economic heart of their communities, delivering high-quality, deeply personal care close to home.

To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview