Ken Perez: Potential downsides of healthcare’s growing dependence on AI
In a recent guest essay for The New York Times, Stanford University senior Theo Baker says, “AI is everything. …. Nearly all of higher education has been overtaken by this technology.”a Healthcare is also being overtaken by AI. Hospitals and health systems are rapidly adopting AI to streamline operations and improve clinical decision-making. According to…
Frictionless payment, post-claim resolution and the move to value
HFMA Senior Editor Erika Grotto shares conversations with three sponsors from HFMA’s Annual Conference. This episode includes: * Adam Cartabiano from Knowtion Health talking about post-claim resolution and AI in the revenue cycle. * Jessica Gerow from Zelis discussing payment modernization that goes beyond ACH. * Jeffrey Palmieri and Cindy Clark from Huntington Bank share…
Why hospitals and health systems are trimming vendors from their AI roster
Hospitals and health systems’ relationship with AI is getting more refined as industry executives figure out what they want and don’t want from the software. For hospital and health system executives, that means identifying when their ROI in a given AI application is good enough to keep it in use, and depending on the use,…
David Johnson: The biology of AI and its role in the survival of healthcare
There’s no denying my title for this column is absurd. AI is bloodless. It has no flesh and bone. Beneath the “skin” of large language models, predictive algorithms and other AI manifestations are endless streams of numeric codes. Unlike biological creatures that are born, reproduce and die, AI produces outputs that are inert and can…
5 keys to enhancing automation, expanding capacity and improving efficiency to reduce costs
Healthcare organizations in 2026 are operating under sustained financial strain. Margins remain compressed, workforce shortages continue, payer requirements are more complex and patient financial responsibility has increased. At the same time, many revenue cycle operations still rely on fragmented systems and manual processes that limit efficiency and delay cash flow. The traditional, reactive revenue cycle…
Predict, prevent, perform: The AI evolution of denials management
Healthcare providers continue to face escalating denial rates that erode financial performance and operational capacity. In 2025, denial rates averaged near 12%, with many organizations experiencing even higher volumes — each percentage point representing millions of dollars tied up in unresolved claims. The growing volume and complexity of denials are no longer manageable with legacy,…
A key antitrust case against providers, plus the marriage of patient experience and AI
Nick Hut and Shawn Stack discuss the latest in healthcare finance news. Erika Grotto talks with Jonathan Wiik of FinThrive about how a great patient experience and AI can go together. Also in this episode, a fond farewell to Shawn as he departs the podcast and HFMA.
Ken Perez: AI, the healthcare industry’s private-sector-led revolution
With the advent of AI, many industry observers say the U.S. healthcare industry is standing at the brink of a sea change. As industrywide adoption of AI accelerates, now is a good time for the industry’s stakeholders to pause for a moment and take stock of what this new technology means for the healthcare system.…
David Johnson: The AI infrastructure advantage — Build it and consumers will come
As a Peace Corps volunteer in Liberia, West Africa, I witnessed the transformative power of connecting isolated rain-forest villages to road networks. Suddenly, never-before-seen goods and services appeared. Villagers could travel for education, work and pleasure. A road’s arrival was both exciting and disruptive. New opportunities emerged as old ways disappeared. Based on its traditional…
Gen AI is coming for medical bills: 3 ways to prepare
Patients are behind one of the latest applications of AI to the healthcare revenue cycle, and they are using it to review their bills. Stories of consumers using ChatGPT or other generative AI tools to trim thousands from their medical bills by questioning charges are appearing in the news and social media. YahooFinance wrote about…