Dennis Dahlen: It’s time to deepen trust in the patient financial experience
“Healthcare is a journey. It’s not a single episode of care. Especially in cardiology, where the relationships we develop with patients are lifelong, we want to make sure they trust not just their doctor, but the entire organization.” So believes one of the standout speakers from HFMA’s 2024 Revenue Cycle Conference in San Diego: Larami…
Iowa Chapter celebrates 70th anniversary
Mid-January 2024 was a notable time for members of HFMA’s Iowa Chapter. Things kicked off with a blizzard. Then there was a second blizzard and a presidential caucus. It was a lot for one week, but that wasn’t all. The real highlight took place on Jan. 17 when the Chapter gathered in the Des Moines…
Brenda Chilman: A positive patient experience starts with the revenue cycle
Bookended by her first job at the CPA firm Arthur Andersen and her current job, 30+ years later, just down the road at SSM Health, Brenda Chilman has had a strong and far-flung career in healthcare finance. Her journey — which has taken her from St. Louis to Denver to Baltimore and, full circle, back…
Ken Perez: Assessing the U.S. response to the healthcare needs of migrants and asylum seekers
Immigration, for decades one of the most politically charged issues in the United States, is emerging as a top issue during this election year. A poll of 1,074 U.S. adults conducted Nov. 30-Dec. 4, 2023, found that immigration ranked as the fourth-highest priority for 2024, with 35% of those surveyed indicating that they want the…
David Johnson: Fortune telling healthcare’s dismal future
January 1970 was a long time ago. Richard Nixon celebrated the first anniversary of his presidency. The Vietnam War was raging. The Paris Peace Accords, the Arab oil embargo, stagflation, wage and price controls, devaluation of the dollar, the creation of the Environmental Protection Agency and the Occupational Safety and Health Administration, Nixon’s historic trip…
Sanford Health selects Scott Wooten as CFO
Following a comprehensive national search, Sanford Health in Sioux Falls, South Dakota, has named Scott Wooten, MBA, FACHE, as executive vice president and CFO. Wooten is a seasoned finance leader in the nonprofit healthcare sector. Prior to joining Sanford, he led Wooten Strategic Advisors, providing consulting services to physician groups, health systems, insurance companies, retail…
Jill Geisler: 8 proactive ways to keep your top performers engaged
Here’s to the best performers on your team. Their high standards, reliability, creativity and problem-solving skills are a joy to behold. They’re your self-starters, your pacesetters, your go-to people — the ones who’d leave a big hole in the operation if you lost them. And you surely don’t want to lose them. That’s why managers…
Dennis Dahlen: New year, not-so-new struggles call for revamped approach
In January, 8,000 investors, innovators and market participants gathered in San Francisco for the J.P. Morgan Healthcare Conference. This gathering has become a required event for healthcare leaders to take stock of the industry. You could feel the pulse of the conference accelerate during key moments, like when comments from an FDA regulator led to…
Alan Lovelace: Healthcare CFOs require stamina to respond to post-COVID pressure
What can modern hospital or health system CFOs do to keep their organizations on a stable financial footing in the financially fraught post-COVID-19 era? In answering this question, most CFOs will begin by telling horror stories and tales of woe involving revenue squeezes and expense proliferations. Pressures come from everywhere, including: It’s tough being a…
Gail Wilensky: How the pandemic created a new impetus for improved care coordination
The COVID-19 pandemic proved to be a catalyst for many significant changes in healthcare delivery. Some were intentional, representing seized opportunities to improve processes. But other changes were forced on the industry as a result of constraints imposed by the pandemic. One of the most significant of these changes, for example, has been the industry’s…