Managing and measuring the patient financial experience
While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient. Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.
This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.
PPM: Coding and Payment Systems
This course discusses coding and payment systems, which establish the potential revenue of the physician practice. Other topics include fee schedules and relative value systems as well as compliance and rules for teaching physicians.
Denials Mgt: Revenue Cycle Performance Improvement
This course introduces the idea that lasting performance improvement in the revenue cycle can only be achieved after changing the work culture. The course also describes the ambulatory payment classification (APC) system introduced by the Centers for Medicare and Medicaid Services (CMS) in 2000. It also explains the importance of correct charging in avoiding denials, overcharges, and undercharges and describes how hospitals can prevent inaccurate charging before claims are submitted to payers and how hospitals can use retrospective audits to recover lost revenue from previously paid claims.
Compl: Compliance and HIPAA Regulations
This course addresses the rise of corporate compliance programs in healthcare organizations, including their complexity and importance. It reviews the components of corporate compliance programs and the role of a compliance officer to know the statutes and regulations that govern all federal programs, and to operate within them. You'll know more about the Health Insurance Portability and Accountability Act (HIPAA), including electronic transaction code sets, and privacy and security components.