Managing and measuring the patient financial experience
While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient. Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.
This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.
A&F: Financial Reporting: Liabilities and Long-Term Debt
This course describes how healthcare organizations should account for current liabilities and rules relating to tax exemption for healthcare organizations. It describes how long-term debt can be handled by healthcare organizations, including the practice of advance refunding. It also details the different types of revenue a healthcare organization must report and how to report the results of operations in a separate financial statement. Finally, the course explains how different kinds of reimbursement methods affect the financial risk and financial statements resulting from a contract.
A&F: Financial Reporting: Revenue and Assets
This course explains the different categories of healthcare enterprises and the process to record revenues from varying sources. It discusses reporting requirements for restricted and unrestricted net assets, and explains how cash and cash equivalents are reported, including handling of agency funds and credit risks. This course describes the accounting and reporting of investments in investment securities that have readily determinable fair values and all investments in debt securities. It explains how healthcare organizations should account for and report property and equipment, supplies, and other assets.
A&F: Financial Accounting Concepts
This course defines strategic and operational planning, lists different types of budgets, and lists the steps of the budgeting procedure. In addition, this module presents an example of cash receipts, and introduces favorable and unfavorable cost center performance.