Free for HFMA Members
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Business Partners
Health Plans
Hospitals and Other Providers

Career level:

Early Careerist
Experienced Professional

Recommended for:

Business Development
Business Operations
Healthcare Economics
Operations Support

Delivery Method:

QAS Self Study

Advance Preparation:


Field of Study:

Specialized Knowledge: 14.0 hours



Course Availability:

18 Months

Business Profile | Telemedicine
With telemedicine on the rise, two senior leaders advise having proper denials prevention and response strategy, along with ideas on motivating physicians to participate in telehealth programs.
Podcast | Finance and Business Strategy
Beth Kaplan of Deloitte & Touche discusses how a consistent process of assessment and adjustment can help healthcare organizations get through each phase of the pandemic and beyond. Also, HFMA Community Manager Melanie Binder announces a ne...
On Demand Webinar | Overview | Finance and Business Strategy
To maximize success, healthcare industry business partners need to know what is impacting their customers and prospects. During this comprehensive webinar, attendees will hear national policy updates while getting insight into the highest p...
On Demand Webinar | Intermediate | Finance and Business Strategy
The session will use real-world examples from The Johns Hopkins Hospital to illustrate opportunities for cost savings; a framework for managing financial performance improvement across an enterprise; and how finance, operations, and clinici...
On Demand Webinar | Intermediate | Finance and Business Strategy
The Tax Cuts and Jobs Act of 2017 offers tax benefits to taxpayers reinvesting capital gains in special funds aimed at lifting low-income communities. The program has significant implications for groups addressing the social determinants of...
Certification | Overview | Finance and Business Strategy

HFMA Business of Health Care - Module I of the CHFP

Certification | Overview | Finance and Business Strategy

HFMA Business of Health Care - Module I of the CHFP


Understand how your decisions impact the delivery of quality care with HFMA's Business of Health Care® Online Program.

No matter your role in healthcare, this course is designed to provide essential context around the business fundamentals of pricing, cost, revenue, payment and delivery models.

Once you complete this online program, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

Available online, 24/7, and at no additional cost when you are a member of HFMA.

"One of the biggest tools that we are using is the Business of Health Care content. A lot of the online webinars and online course content that's available through HFMA's portal. Our clinical operations managers have found that very valuable and are really looking to understand better the financing aspects of the care that they deliver every day." - Christy Pehanich, AVP Revenue Management, Professional Revenue Cycle Operations

Course Outline:
The Big Picture
Financial Accounting Concepts
Cost Analysis Principles
Strategic Financial Issues
Managing Financial Resources
Looking to the Future

Assessment information:
This online program includes a key concepts guide, the course modules listed above and a 75 multiple choice question assessment. You have 90 minutes to complete it in one sitting. The passing score is 70%. If you do not pass the assessment on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and course modules while you wait for your next attempt. The exam summary will show you how you did on the questions from each course module of the online program.

Estimated course completion time: 10-14 hours

Note: If you are an HFMA member and currently registered for this program and need additional time because it is expired or expiring soon, please email to request an extension.
After this program, you'll be able to..
  • Identify the current trends of healthcare delivery models in the US and determine the impact of healthcare reform on healthcare delivery and payment
  • Determine an organization's financial health using financial performance ratios, key financial statements, and financial analysis tools
  • Describe how financial strategic planning influences budgeting, costs, and pricing for healthcare services
  • Identify the components of the revenue cycle, including patient engagement, billing, and collections
  • Understand new metrics for future payment models, including quality indicators and patient satisfaction scores
  • Describe new models for collaboration among healthcare providers, physicians, and health plans
  • Define the trend toward population health in future healthcare delivery models

Online program last updated: 3/12/2020

To earn CME for completing this program, click here

Student members: Earn college credit. Student members of HFMA can earn 3 college credits outside the classroom when successfully completing the HFMA Business of Health Care online program and keep a permanent record of this on file. More here under student member benefit details.

Related Courses | Finance and Business Strategy

On Demand Webinar | Intermediate | Denials Management

Claim denials: Provider defenses and appeal strategies for 2021

This session will explore current trends in claim denials with a particular emphasis on health plan audits and clinically related denials. You'll learn to identify audit tactics commonly used by health plans to reduce reimbursement and provide hospitals with guidance on audit defenses that may be deployed to prevent recoupment. You'll also learn strategies that hospitals can utilize to improve existing appeals and identify new opportunities to secure revenue from underutilized appeals and external appeal processes. The goal of the session is to reveal the wealth of regulations, contract provisions, and legal concepts that, if used strategically, can lead to payment on denied claims.

Original live webinar date: 12/16/2020

On Demand Webinar | Basic | Revenue Cycle

Insulating profitability: COVID-19 revenue recovery

COVID-19's financial impact on hospitals and health systems means that organizations face huge opportunity costs if they allow ongoing, pandemic-related challenges to interrupt revenue cycle initiatives. Providers choosing to remain static and wait out the storm will risk significant losses in potential revenue, weaken their financial positions and face compliance risks on pending legislation. This webinar will highlight the critical importance of strategies that proactively maximize revenue from patients and payers.

On Demand Webinar | Update | Coding

2021 E/M transition and financial impact

The deadline is fast-approaching to implement upcoming outpatient evaluation and management (E/M) coding challenges. This webinar will review the changes and discuss the potential financial impacts of the new coding that takes effect January 1, 2021.

As leaders work to understand what these changes will mean for providers, coders and auditors, and their organization as a whole, we'll share insights on potential financial impacts and strategies to effectively prepare for this change.

Original Live Webinar Date: 11/5/20

On Demand Webinar | Intermediate | Revenue Cycle

Patient experience: The Impact of cost on satisfaction

As out-of-pocket expenses continue to rise and patients navigate new financial pressures and responsibilities, the relationship between healthcare costs and patient satisfaction is growing stronger than ever.

Recent CareCredit research explores the impact of cost and identifies opportunities for healthcare leaders and decision-makers to understand patient concerns and provide solutions and support across every stage of the patient journey.

In this webinar, attendees will learn more about the impact of cost on decisions patients make about their care, and how information about patient-centered options can lead to improved satisfaction and a better financial experience.

Original Live Webinar Date: 10/28/20