Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Accounting
Billing
Clinical Operations
Collections
Data Analytics
Physician Practice
Revenue Cycle

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

Live Webinar | Revenue Cycle
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As out-of-pocket expenses continue to rise and patients navigate new financial pressures and responsibilities, the relationship between healthcare costs and patient satisfaction is growing stronger than ever.<br><br>Recent CareCredit resear...
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On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

Description

While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient.  Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.

This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.

Original live webinar date: 10/22/2019
After this program, you'll be able to..
  • Identify the stages in a patient's financial journey
  • Understand why it's important to improve the patient financial experience
  • Learn how to design and implement patient financial experience metrics
  • Explore how to communicate estimates and costs with patients
  • Demonstrate how patient-centered payment options can improve the patient financial experience and overall satisfaction scores

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On Demand Webinar | Basic | Supply Chain Management

Strategies for optimizing medical device inventories amid COVID-19

As COVID-19 upends how hospitals and health systems think about their medical device inventories, practical financial and operational strategies are becoming imperative. In this webinar, we will discuss how to optimize your inventory to reduce capital and operational expense while ensuring you have the resources to deal with a future health crisis. You'll learn how to identify appropriate inventory levels for specific devices and maintain those levels while accommodating new scenarios such as the transition of care to alternate sites.

Original Live Webinar Date: (10/8/20)

On Demand Webinar | Overview | Coding

Are your ready for the 2021 CPT E/M Office Visit changes?

New E/M office visit codes go into effect January 1, 2021. These codes cover a large percentage of the healthcare delivered today.  Because these codes haven't had substantial changes since 1992, the impact of this rule is likely to be far reaching. There are implications for hospitals, health systems and health plans, in addition to physicians and practice plans. This webinar will provide an overview of the upcoming changes, and what you need to know to begin preparing your organization for a successful transition.

Original Live Webinar Date: 10/7/20

On Demand Webinar | Overview | CMS and MedPAC Guidelines and Trends

CMS Price Transparency Requirments: Answers to Your FAQs

Hospitals need to be prepared to meet CMS's price transparency requirements, effective January 1, 2021, but operationalizing the requirements can be complicated. This webinar reviews questions that are frequently asked as hospitals seek to understand and implement the requirements.

Original Live Webinar Date: 10/1/20

On Demand Webinar | Basic | Revenue Cycle

Pricing transparency: Solving for shoppable services

During this presentation, learn about the growing trends that are driving transparency in the healthcare setting. Specfically, gain insighty into the shoppable services portion of the latest CMS mandate, breaking down the requirement to ensure clarity and understanding of "next steps" needed to ensure their facility is compliant.

Original Live Webinar Date: 8/25/20