Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Physician Practice
Revenue Cycle
Accounting
Billing
Clinical Operations
Collections
Data Analytics

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

On Demand Webinar | Intermediate | Revenue Cycle
In the past decade healthcare organizations have become increasingly inundated by a tidal wave of data from various sources. Processing that data in an efficient and scalable manner has become challenging. One successful approach has been t...
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Live Webinar | Revenue Cycle
Emergency departments are healthcare's safety net, but COVID-19 has resulted in tremendous drops in patient volume. Savvy healthcare executives and emergency medicine groups seek out new strategies to drive better outcomes, reduce clinicin ...
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News | Revenue Cycle
HFMA members are putting their work-from-home situations and downtime due to stay-at-home directives to good use: 2,171 members passed HFMA certification exams between March 13 and April 27, 2020.
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Live Webinar | Revenue Cycle
<div>In the past decade healthcare organizations have become increasingly inundated by a tidal wave of data from various sources.&nbsp; Processing that data in an efficient and scalable manner has become challenging.&nbsp; One successful ap...
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Article | Revenue Cycle
Healthcare finance professionals can learn to continue to support their health system’s financial viability and ensure use of consumer-centric strategies during the COVID-19 pandemic at HFMA's Virtual Conference April 30.
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On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

Description

While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient.  Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.

This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.

Original live webinar date: 10/22/2019
After this program, you'll be able to..
  • Identify the stages in a patient's financial journey
  • Understand why it's important to improve the patient financial experience
  • Learn how to design and implement patient financial experience metrics
  • Explore how to communicate estimates and costs with patients
  • Demonstrate how patient-centered payment options can improve the patient financial experience and overall satisfaction scores

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On Demand Webinar | Intermediate | Revenue Cycle

Automation in healthcare finance

In the past decade healthcare organizations have become increasingly inundated by a tidal wave of data from various sources. Processing that data in an efficient and scalable manner has become challenging. One successful approach has been the automation of forms processing, which has been particularly beneficial in functions like finance and HR. This webinar will discuss some of the specific real-life challenges in finance automation. You will learn from a global medical device company's automation team about the problems they sought to address, the issues they faced in implementation, how they measured their return on investment, and how they thought about their automation roadmap.

Original LIve Webinar Date (5/13/20)

On Demand Webinar | Overview | Coronavirus

Examining the path to recovery for hospital volumes and revenues

As states loosen and lift their "shelter in place" orders and restrictions on hospital elective procedures, hospital volumes will begin to return. The question is: What will the recovery look like? Ensemble Partners and SSI Group have joined forces to examine the available data; by combining hospital volume and revenue data with procedure rescheduling data from over 1,200 hospitals, we are gaining insights on what the recovery will look like. We will look at which states are showing early upward trends, which procedures are returning and how quickly, and how you can leverage these trends to accelerate recovery back to "normal."

Original Live Webinar Date: 5/12/20

On Demand Webinar | Overview | Patient Financial Communications

New patient access, interoperability and information blocking rules

Health care professionals need to understand that the rules governing health information are changing.  Under current final rules, providers and health plans must share data directly with patients, and if a patient requests their data be shared with an app on their phone, you must comply.

These new rules change the nature of health information as we know it, and they bring new challenges-and new actors - into the more traditional health care market.

Learn about these new rules, where they came from, and what they could mean for you and your business from an expert that helped craft the federal statute creating these new rules.

Original Live Webinar Date: 4/29/20

On Demand Webinar | Overview | Coronavirus

Lessons from COVID-19: Strengthening supply chains, lowering risk

The COVID-19 crisis has brought to light the importance of a resilient supply chain to support the ability of hospitals to respond to critical patient and community needs. This webinar will share lessons learned from the front lines and how hospitals and healthcare systems can take steps now to help ensure the right products are available to support the needs of frontline healthcare workers and the evolving needs of patients. This webinar will also explore important issues to consider the substantive changes that can be made to strengthen supply chains to minimize risk and improve the cost and quality of care both in times of crisis and in the normal course of business.

Original Live Webinar Date (4/22/20)