Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Physician Practice
Revenue Cycle
Accounting
Billing
Clinical Operations
Collections
Data Analytics

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

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Live Webinar | Revenue Cycle
<div>Sponsored By: <a title="" href="http://www.sirono.com" target="">Sirono</a><br><br></div><div>Many healthcare organizations apply tremendous effort and resources to ensure that patients have a positive experience. However, this good wi...
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On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

Description

While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient.  Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.

This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.

Original live webinar date: 10/22/2019
After this program, you'll be able to..
  • Identify the stages in a patient's financial journey
  • Understand why it's important to improve the patient financial experience
  • Learn how to design and implement patient financial experience metrics
  • Explore how to communicate estimates and costs with patients
  • Demonstrate how patient-centered payment options can improve the patient financial experience and overall satisfaction scores

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On Demand Webinar | Basic | Artificial Intelligence

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