Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Audience:

Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Career level:

Executive
Experienced Professional
Mid-Senior

Recommended for:

Physician Practice
Revenue Cycle
Accounting
Billing
Clinical Operations
Collections
Data Analytics

Delivery Method:

Self Study

Advance Preparation:

None

Prerequisites:

None

Course Availability:

1 Year

On Demand Webinar | Intermediate | Revenue Cycle
Increasing federal and state regulations are causing many hospitals to struggle to stay up to date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This pre...
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Live Webinar | Revenue Cycle
With the cancellation of elective surgeries due to COVID-19, health system leaders must navigate their organization to a new financial future. Join as we outline an entirely new tranche of cost savings that can be achieved by maximizing the...
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On Demand Webinar | Intermediate | Revenue Cycle
Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to ...
Save
On Demand Webinar | Basic | Revenue Cycle
Progressive systems are modernizing their revenue cycle operations, unlocking efficiencies, simplifying administrative work, digitally engaging patients and eliminating denials. These case studies highlight ways to automate and streamline t...
Save
On Demand Webinar | Basic | Revenue Cycle
In an increasingly tight labor market, patient account representative engagement is more important than ever, especially in light of increased patient experience expectations. Engaging patient account representatives is challenging yet crit...
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On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

On Demand Webinar | Basic | Revenue Cycle

Managing and measuring the patient financial experience

Description

While overall patient experience is almost always measured as part of quality metrics, in this age of healthcare consumerism, there is another critical metric that needs to be measured and understood-the patient financial experience. Patients today are seeking tools and solutions that support them as healthcare consumers and help them move forward with the care they need in a way that is easy and convenient.  Their ability (or inability) to understand and comfortably pay medical bills often carries as much weight as the overall quality of care received.

This webinar will address how healthcare organizations can implement systems to better understand patients' expectations, measure and improve the patient financial experience, and ultimately improve overall patient satisfaction scores.

Original live webinar date: 10/22/2019
After this program, you'll be able to..
  • Identify the stages in a patient's financial journey
  • Understand why it's important to improve the patient financial experience
  • Learn how to design and implement patient financial experience metrics
  • Explore how to communicate estimates and costs with patients
  • Demonstrate how patient-centered payment options can improve the patient financial experience and overall satisfaction scores

Related Courses | Revenue Cycle

On Demand Webinar | Intermediate | Revenue Cycle

Living in a price transparent world

Increasing federal and state regulations are causing many hospitals to struggle to stay up to date with ever-changing coding and compliance rules, as well as developing and maintaining a defensible and transparent pricing strategy. This presentation is designed to address the regulatory requirements for satisfaction. We will also address next steps for you to consider when preparing for upcoming price transparency requirements. With the help of a hospital revenue cycle leader, we will dive into the challenges providers face and discuss solutions for tackling the complexities of living in a price transparent world.

On Demand Webinar | Basic | Coronavirus

The patient financial experience: The current state & what's next

Relying on aggressive financial policies and collection tactics won't help your organization adapt to the "patient as payer" model, especially after the pandemic.  Instead, you need a strategy that helps patients easily navigate the financial responsibilities associated with their care.

This webinar will reveal new survey data from patients and healthcare providers about the challenges associated with medical billing and payments, including how they have been impacted by COVID-19. With these timely insights, attendees can pinpoint and execute on opportunities to improve the patient financial experience and enhance revenue cycle performance.  Presenters will discuss strategies, like fine-tuning financial policies and offering patients a single, simplified view of their financial responsibility to reduce confusion and high call volume. Attendees can then apply these best practices within their own organization.

Live Original Webinar Date: 7/23/20

On Demand Webinar | Intermediate | Revenue Cycle

Creating a work-from-home playbook

Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.

On Demand Webinar | Basic | Revenue Cycle

Rapid Fire Case Studies - optimize the revenue cycle

Progressive systems are modernizing their revenue cycle operations, unlocking efficiencies, simplifying administrative work, digitally engaging patients and eliminating denials. These case studies highlight ways to automate and streamline to optimize the revenue cycle. 


Original Live Date: HFMA Digital Annual Conference (7/17/2020)