Free for HFMA Members
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Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners
Business Partners

Advance Preparation:



Successfully complete the HFMA Business of Health Care® (Module I of the CHFP)

Course Availability:

18 Months

Podcast | Finance and Business Strategy
Aneesh Krishna of McKinsey & Company discusses how successful healthcare organizations behave before, during and after an economic downturn. Also, Rich Daly and Chad Mulvany talk about surprise bills, and we list five things healthcare fina...
News | Finance and Business Strategy
A new, next-level design makes hfm easier to read and more useful than ever.
Podcast | Finance and Business Strategy
Ceci Connolly, president and CEO of the Alliance of Community Health Plans, talks about risk and behavioral economics.
Column | Finance and Business Strategy
HFMA President and CEO Joe Fifer shares the story behind his appearance on the cover of the January issue of hfm.
On Demand Webinar | Basic | Finance and Business Strategy
<div>Kaufman Hall and HFMA explored the powerful performance improvement strategies discovered in the third annual State of Healthcare Performance Improvement: <i>Strategy, Technology, and Tactics </i>survey. These strategies will position ...
Certification | Overview | Finance and Business Strategy

Operational Excellence Exam - Module II of CHFP

Certification | Overview | Finance and Business Strategy

Operational Excellence Exam - Module II of CHFP


Demonstrate a deep understanding of healthcare finance when you earn HFMA's flagship certification, the Certified Healthcare Financial Professional (CHFP).

Dive into the new financial realities of health care and come up with a better business skill set, new ideas on financial strategy, and insights into future trends. Earning this certification indicates a level of knowledge and expertise across four essential pillars:
  • Business acumen
  • Collaboration
  • Financial strategy
  • Understanding future trends
The Operational Excellence exam is Module II of the Certified Healthcare Financial Professional (CHFP). Paid student members are eligible to register for and take both modules of the CHFP certification program (included with membership). Student members who successfully complete the CHFP requirements will earn their designation upon assuming Professional or Business Partner level member status.

Once you complete the Operational Excellence exam, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

Available online, 24/7, this key concepts guide, assessment, certification maintenance, and digital badging related costs are all included in HFMA membership.

"The Certified Healthcare Financial Professional credential was the missing piece in my extensive healthcare background. Being certified has broadened my possibilities in controlling my future or career path." - Isabelle M. Guembou, LEAN 6 Sigma Executive, Organizational Improvement and Planning

Course Outline:
The intent of Module II of the CHFP is for you to exhibit your mastery of the information learned in Module I, HFMA's Business of Health Care. In the Operational Excellence exam, you will apply that learning through your careful responses to case study challenges that comprise the exam. The Module II concepts guide is provided as an instructional document is to assist certification candidates in earning the Certified Healthcare Financial Professional (CHFP) designation by identifying the primary business challenges faced by providers, physicians, and payers today.

Assessment information:
The Operational Excellence exam is a 56-question case-study based exam. You are presented with 8 case studies and 7 questions for each. The passing score is 65%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and key concepts guide while you wait for your next attempt. The exam summary will show you how you did on the questions from each case study.
After this program, you'll be able to..
  • Apply knowledge and concepts gained in Module I, the Business of Health Care
  • Identify primary business challenges faced by providers, physician and health plans
  • Identify areas of professional practice that will focus outside reading and study on unfamiliar issues

Related Courses | Finance and Business Strategy

On Demand Webinar | Basic | Finance and Business Strategy

2019 Performance Improvement Insights: Strategy, Technology and Tactics that Drive Cost Transformation

Kaufman Hall and HFMA explored the powerful performance improvement strategies discovered in the third annual State of Healthcare Performance Improvement: Strategy, Technology, and Tactics survey. These strategies will position your organization to identify and establish clear and attainable performance improvement goals, and help you deploy successful cost transformation initiatives throughout your organization.

Original live webinar date: 11/21/19 

On Demand Webinar | Basic | hfma:content/topic/strategic_partnershipsmergersandacquistions

Getting the full value out of your transaction/acquisition plan

As the health care industry continues to consolidate, health system leaders are facing increasing pressure to aggressively acquire scale. With opportunities including acquisition or divestiture of individual hospitals, health systems, and physician practices, the M&A landscape has become even more complex. Additionally, shrinking margins and changing payment mechanisms also put greater pressure on realizing the expected value of a transaction through strategic, operational, and financial alignment.

This webinar will explain strategies for achieving the full value of your transaction by exploring frameworks and case studies for developing transaction value and defining strategic intent; conducting value focused diligence across 6-8 high value areas; and transitioning from deal planning and execution to integration planning and implementation.

We will present approaches to develop a replicable playbook that addresses that continuum, from due diligence and deal structure, Day 1 Readiness planning, and post-merger integration approaches. In addition to sharing some tested methodologies to enable achievement of the strategic and operational premise of any transaction, we will also share lessons learned from more challenging, and even failed transactions.

Original live webinar date: 11/19/19

On Demand Webinar | Overview | Cost Reduction

Change management practice leads to pharmaceutical cost reduction strategies

One of the highest costs in any healthcare organization is the pharmaceutical spend, yet there often exists a dichotomy between the purchasers and the end users, which leads to unexpected expenses that are poorly controlled.  This webinar will describe a change management system to track, assess and mitigate pharmaceutical costs. We will describe the inception of this change management system idea, the early phase development and rollout of the system as well as review our early wins. We will explain some of he issues that ae innate to most health systems and the strategies that pharmaceutical companies use to keep their profits high.  At the end of the talk, your teams should understand how this methodology can be incorporated into any healthcare organization, and the framework required to support this initiative.

Original Live Webinar Date:10/23/2019

On Demand Webinar | Update | Legal and Regulatory Compliance

Understanding what the new proposed rules of the CFPB mean for you

This webinar will provide a high level of the proposed rules from the Consumer Financial Protection Bureau (CFPB), will identify areas of specific interest, both positive and negative, and will describe what medical providers should consider in order to maintain compliance as they partner with third parties in the revenue cycle management process that are directly governed by debt collection regulations and the proposed rules. Participants will take away specific opportunities to improve patient experience and increase recoveries through around omni-channel communication options that will be available under the proposed rules.

Original live webinar date: 10/8/2019