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Business Partners
Health Plans
Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Early Careerist
Experienced Professional

Recommended for:

Business Development
Business Operations
Clinical Operations
Healthcare Economics
Operations Support
Physician Practice

Delivery Method:

Self Study

Advance Preparation:



Successfully complete the HFMA Business of Health Care® (Module I of the CHFP)

Course Availability:

18 Months

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Certification | Overview | Finance and Business Strategy

Operational Excellence Exam - Module II of CHFP

Certification | Overview | Finance and Business Strategy

Operational Excellence Exam - Module II of CHFP


Demonstrate a deep understanding of healthcare finance when you earn HFMA's flagship certification, the Certified Healthcare Financial Professional (CHFP).

Dive into the new financial realities of health care and come up with a better business skill set, new ideas on financial strategy, and insights into future trends. Earning this certification indicates a level of knowledge and expertise across four essential pillars:
  • Business acumen
  • Collaboration
  • Financial strategy
  • Understanding future trends
The Operational Excellence exam is Module II of the Certified Healthcare Financial Professional (CHFP). Paid student members are eligible to register for and take both modules of the CHFP certification program (included with membership). Student members who successfully complete the CHFP requirements will earn their designation upon assuming Professional or Business Partner level member status.

Once you complete the Operational Excellence exam, you will have the knowledge to work more effectively toward the shared goal of improving patient health.

Available online, 24/7, this key concepts guide, assessment, certification maintenance, and digital badging related costs are all included in HFMA membership.

"The Certified Healthcare Financial Professional credential was the missing piece in my extensive healthcare background. Being certified has broadened my possibilities in controlling my future or career path." - Isabelle M. Guembou, LEAN 6 Sigma Executive, Organizational Improvement and Planning

Course Outline:
The intent of Module II of the CHFP is for you to exhibit your mastery of the information learned in Module I, HFMA's Business of Health Care. In the Operational Excellence exam, you will apply that learning through your careful responses to case study challenges that comprise the exam. The Module II concepts guide is provided as an instructional document is to assist certification candidates in earning the Certified Healthcare Financial Professional (CHFP) designation by identifying the primary business challenges faced by providers, physicians, and payers today.

Assessment information:
The Operational Excellence exam is a 56-question case-study based exam. You are presented with 8 case studies and 7 questions for each. The passing score is 65%. If you do not pass on the first attempt, there is a mandatory 30-day waiting period. You'll have access to the exam summary and key concepts guide while you wait for your next attempt. The exam summary will show you how you did on the questions from each case study.

Note: If you are an HFMA member and currently registered for this program and need additional time because it is expired and expiring soon, please email to request an extension.
After this program, you'll be able to..
  • Apply knowledge and concepts gained in Module I, the Business of Health Care
  • Identify primary business challenges faced by providers, physician and health plans
  • Identify areas of professional practice that will focus outside reading and study on unfamiliar issues

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5 critical capabilities needed today for capital planning

As the world struggles to manage and contain COVID-19, U.S. hospitals and health systems are finding that the pandemic has amplified existing financial challenges and forced them to shift priorities. Many organizations are struggling to understand the financial impact of capital plans they put in place months ago. Many are also finding they can better understand the financial ramifications of capital pivots by introducing automation into the capital planning process. We also will explore lessons learned during COVID-19 about 5 critical capabilities needed to manage the capital planning and tracking process.

Original Live Webinar Date: 10/6/20

On Demand Webinar | Overview | CMS and MedPAC Guidelines and Trends

CMS Price Transparency Requirments: Answers to Your FAQs

Hospitals need to be prepared to meet CMS's price transparency requirements, effective January 1, 2021, but operationalizing the requirements can be complicated. This webinar reviews questions that are frequently asked as hospitals seek to understand and implement the requirements.

Original Live Webinar Date: 10/1/20

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How claims and reimbursement data can fuel operational recovery

As COVID-19 pandemic materialized and spread, it has changed so much about healthcare delivery, how we prepare, and how we go about our daily lives.  We are reminded how fragile our health and the healthcare system can be. As an industry, healthcare has an opportunity to learn from this pandemic and improve our preparedness by having ready access to data that will help inform decisions about wealth, wellness and care capacity.

As the COVID-19 fight continues, data-driven decisions are vital for resource allocation, the move to digital care within telehealth, improved outcomes, disease prevention and cost containment. With better understanding of the most vulnerable populations in the U.S., care providers, public health experts and policy-makers can appropriate front-line resources and efforts where they are most needed.- at the point of care for patients.  It will also be critical as healthcare organizations recover from the pandemic to focus operational and financial priorities on places for growth by understanding unique market dynamics for specific service lines.

Original Live Webinar Date: 8/26/20

On Demand Webinar | Overview | Analytics

Power of Data and Creating the Patient Experience

This session will feature a panel of leading experts in data analytics, that will explore the challenges and possibilities of moving toward true interoperability, of marry clinical and financial data, and providing a better patient experience. In a post pandemic environment, providers must deliver tools and applications that optimize the use of clinical and financial data to engage patients through touchless experiences, provide effective medication and care management and improve patient financial communications. 

Original Live Date: HFMA Digital Annual Conference (8/12/2020)