Cost:

Free for HFMA Members
Buy HFMA Membership to Attend

Delivery Method:

Self Study

Course Availability:

18 Months

Recommended for:

Client Services
Patient Access
Patient Experience
Patient Financial Services
Physician Practice
Admissions

Career level:

Early Careerist
Experienced Professional
Student

Audience:

Hospitals and Other Providers
Physicians and Other Practitioners

Advance Preparation:

None

Prerequisites:

None
News | Patient Access

In 2018, 1.9 million fewer people were covered by some type of health insurance, and they were most likely former Medicaid enrollees, according to new federal survey data.

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Live Webinar | Patient Access

Sponsored By: Access One

In an era of increasing high deductibles, steady shifting of healthcare costs from payers to individuals not only intensifies pressure on patients' pocketbooks, but also changes their attitude toward payment....

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Course | Overview | Patient Access

In this course we will address the basic billing rules for major health plans, including an overview of basic billing features and benefits, types of billing rules and minor claim payers and plans.

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Course | Basic | Patient Access

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also pr...

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Course | Basic | Patient Access

In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's i...

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Course | Basic | Patient Access

Patient Access Essentials

Course | Basic | Patient Access

Patient Access Essentials

Description

Everyone with patient access contributes to financial performance. This four-part training program provides an overview of best practice recommendations to enhance the knowledge, competencies, and productivity in patient-facing positions.

Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role, yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall.
After this program, you'll be able to..
  • Understand the impact of the patient access role in driving revenue cycle performance
  • Reduce denials through accurate data collection
  • Address the importance of insurance verification and benefit coordination
  • Enhance the patient experience
  • Communicate with patients about their financial responsibility
  • Comply with HIPAA requirements

Related Courses | Patient Access

Course | Overview | Patient Access

PAE: Health Plans - An Overview

In this course we will address the basic billing rules for major health plans, including an overview of basic billing features and benefits, types of billing rules and minor claim payers and plans.

Course | Basic | Patient Access

PAE: Pre-Registration and Insurance Verification

In this course we will address the pre-registration purpose and process, information collected during pre-registration, and consequences that an organization may experience due to inaccurate or incorrect patient information. It will also provide an overview of the Medicare Secondary Payer screening process.

Course | Basic | Patient Access

PAE: Importance of Insurance Verification

In this course we highlight the various types of health insurance that your patients may present at registration. We'll review the fundamentals of Medicare, Medicaid, and third-party liability plans. You'll learn how verifying a patient's insurance eligibility and benefits affect the coordination of benefits process, which determines the primary payer and secondary payer on a claim.

Course | Basic | Patient Access

PAE: Scheduling

In this course we will address scheduling processes, including

  • Patient identification
  • Requested service
  • Medical necessity screening
  • Medicare Advance Beneficiary Notice of Noncoverage processing
  • Patient instructions
  • Scheduler instructions
  • Order Requirements