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Hospitals and Other Providers
Physicians and Other Practitioners

Career level:

Early Careerist
Experienced Professional

Recommended for:

Client Services
Patient Access
Patient Experience
Patient Financial Services
Physician Practice

Delivery Method:

Self Study

Advance Preparation:




Course Availability:

18 Months

Executive Roundtable | Patient Access
Learn key takeaways from 15 revenue cycle leaders who shared performance at the HFMA Digital Annual Conference lessons learned around ways to strengthen and sustain revenue cycle.
Article | Patient Access
A revenue cycle management company talks about the importance of experience, versatility, and customer service when responding to current and emerging revenue cycle challenges.
Fact Sheet | Patient Access
HFMA presents a summary of CMS's final rule on interoperability and patient access to health data.
Trend | Patient Access
As patients pay more out-of-pocket healthcare costs, financial services influence patient experience, perceptions and actions.
Course | Basic | Patient Access

Patient Access Essentials

Course | Basic | Patient Access

Patient Access Essentials


Everyone with patient access contributes to financial performance. This four-part training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions.

Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA's Patient Access Essentials training program provides easy access learning and a simple, cost effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role, yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall.
After this program, you'll be able to..
  • Understand the impact of the patient access role in driving revenue cycle performance.
  • Reduce denials through accurate data collection.
  • Address the importance of insurance verification and benefit coordination.
  • Enhance the patient experience.
  • Communicate with patients about their financial responsibility.
  • Comply with HIPAA requirements.

Related Courses | Patient Access

On Demand Webinar | Basic | Revenue Cycle

Offering long-term payment plans to meet patient financial needs

The pandemic has exacerbated the financial burden on both patients and providers. Thus, it has become increasingly important for healthcare providers to meet patients at their point of need, both clinically and financially. This webinar explores why offering patients convenient, accessible long-term payment plans is essential to your organization's success.

You will learn how healthcare providers are leveraging payment plans to accommodate their patient's financial needs at multiple points during the continuum of care. These strategies will help you identify opportunities to strengthen your own patient collection process, overcoming significant barriers in collection, cash flow and patient satisfaction.

Original live webinar date: 12/1/2020

On Demand Webinar | Basic | Revenue Cycle

RWJBarnabas improves access with aggressive growth strategy

Today's healthcare consumers increasingly shop for providers like they shop for other items, with 78% at two or more physicians before making an appointment with a new practice. Given fierce competition and budgetary pressures, provider growth depends on processes that are proven to drive commercially insured patients. To attract new patients, RWJBarnabas strives to meet consumers where they are as they search online for healthcare and to make it easy to access services.

Join this session to learn how RWJBarnabas added over $20 million in contribution margin across more than 600 designated providers, with a 6:01 ROI based on new patients alone, and divested from other programs that proved less effective.

Original Webinar Live Date: 11/18/20

On Demand Webinar | Intermediate | Revenue Cycle

Creating a work-from-home playbook

Even prior to COVID-19, many organizations began experimenting with work-from-home arrangements, especially in the revenue cycle space. In this session, you'll hear one organization's experience with employing a work-from-home committee to transform a system policy approach into one that worked for all aspects of the revenue cycle - back, middle and front end. In addition, you'll learn how they created metrics to monitor and measure productivity as well as establish quality monitoring.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)

On Demand Webinar | Basic | Patient Financial Communications

Addressing the Patient Financial Experience in Today's Challenging Healthcare Environment

This session will involve first-hand observations about today's consumer financial decision-making trends and explore insights from a recent survey of over 2,000 U.S. adults who visited a doctor or healthcare facility within the past year for routine, follow-up, or unplanned care, and will inform how to best address patient financial concerns.

Original Live Date: HFMA Digital Annual Conference (7/17/2020)