Friday, August 14: The Big Picture 

Disruptive forces have ignited change in key areas of healthcare transformation and are inspiring post-pandemic initiatives. Hear about positive outcomes and actionable solutions from across the industry, including recommendations on how to use behavioral economics to engage patients and transitioning to a more digital healthcare experience.

Information on CPE credits

Day at a glance

10:00 – 11:05 a.m., CT Featured General Session
11:05 – 11:15 a.m., CT Break
11:15 a.m. – 12:05 p.m., CT Concurrent Sessions
12:05 – 12:15 p.m., CT Break
12:15 – 1:05 p.m., CT Cocurrent Sessions
1:05 – 1:15 p.m., CT Break
1:15 – 2:05 p.m., CT Concurrent Sessions
2:05 – 2:15 p.m., CT Break
2:15 – 3:05 p.m., CT Featured General Session

Session Descriptions

Behavioral Economics to Drive the Last Mile of Health Engagement (GS9)

As our healthcare system continues to strive for the best possible outcomes, we need to recognize that what we’ve always done isn’t working; as an eco-system, we’ve been adding new tools based on how we want members to act, yet what we really need is to design our solutions around how people actually behave. At HFMA 2020, Karen Horgan, Co-founder and CEO of VAL Health, will speak to the power of embedding the science of behavioral economics within current population health and revenue management offerings. Karen will share an overview of the science of behavioral economics and, using case studies, highlight how behavioral economics influences stakeholder actions to drive behavior change and engagement. Examples of results to be shared include a 35% increase in digital diabetes program enrollment, a 40% increase in telemedicine usage, and a 4.9x lift in portal usage.

Date and Time

August 14, 10:00 – 11:05 a.m. CT

Building the Business Case for Complex Care (S01)

In this session, you'll hear how Regional One Health has created a successful complex care program, focused on uninsured medically and socially complex patients, who are high cost, high need. You'll also see how they have demonstrated improved outcomes from cost, utilization, quality, and satisfaction perspectives which have made a positive impact to the financial position of the organization.

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

Late Breaking Session (S02), TBD

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

Rapid Fire Case Studies (S03)

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

Getting back to baseline Post-EHR Implementation Post COVID-19 (T01)

Northwestern Memorial Healthcare will share four activities it defined as key factors for a successful EHR implementation from the perspective of revenue integrity. This case study will highlight the critical success factors that led to go-lives that were back to baseline in less than 30 days.

Date and Time

August 14, 12:15 – 1:05 p.m., CT

Late Breaking Session (T02), TBD

Date and Time

August 14, 12:15 – 1:05 p.m., CT

Late Breaking Session (T03), TBD

Date and Time

August 14, 12:15 – 1:05 p.m., CT

Payment Transformation: A Mission to Improve the Health of Communities (V01)

A health system executive shares first-hand knowledge on implementing the new CMS primary care and specialty payment models to position the health system as a leader in value-based care. Attendees will learn the potential impact of new payment models on population health.

Date and Time

August 14, 1:15 – 2:05 p.m., CT

Late Breaking Session (V02), TBD

Date and Time

August 14, 1:15 – 2:05 p.m., CT

Late Breaking Session (V03), TBD

Date and Time

August 14, 1:15 – 2:05 p.m., CT

How can you move faster with digital transformation? (GS10)

Join this session to understand three digital trends that have emerged from AVIA's work with 40+ health systems and the practical strategies employed to ensure the health systems' continued relevance and growth: 

  1. The emergence of high-impact digital solutions is accelerating, but there is a lot of "signal noise."
  2. Digitally powered disruptors and enablers are emerging, and the field of play is shifting from B2B to B2C.
  3. The innovation imperative. 

This session will highlight specific methods for assessing digital readiness and organizational commitment.

Date and Time

August 14, 2:15 – 3:05 p.m., CT