Friday, August 14: The Big Picture 

Disruptive forces have ignited change in key areas of healthcare transformation and are inspiring post-pandemic initiatives. Hear about positive outcomes and actionable solutions from across the industry, including recommendations on how to use behavioral economics to engage patients and transitioning to a more digital healthcare experience.

Information on CPE credits

Day at a glance

10:00 – 11:05 a.m., CT Featured General Session
11:05 – 11:15 a.m., CT Break
11:15 a.m. – 12:05 p.m., CT Concurrent Sessions
12:05 – 12:15 p.m., CT Break
12:15 – 1:05 p.m., CT Concurrent Sessions
1:05 – 1:15 p.m., CT Break
1:15 – 2:05 p.m., CT Concurrent Sessions
2:05 – 2:15 p.m., CT Break
2:15 – 3:05 p.m., CT Featured General Session

Session Descriptions

Behavioral Economics to Drive the Last Mile of Health Engagement (GS9)

As our healthcare system continues to strive for the best possible outcomes, we need to recognize that what we’ve always done isn’t working; as an eco-system, we’ve been adding new tools based on how we want members to act, yet what we really need is to design our solutions around how people actually behave. At HFMA 2020, Karen Horgan, Co-founder and CEO of VAL Health, will speak to the power of embedding the science of behavioral economics within current population health and revenue management offerings. Karen will share an overview of the science of behavioral economics and, using case studies, highlight how behavioral economics influences stakeholder actions to drive behavior change and engagement. Examples of results to be shared include a 35% increase in digital diabetes program enrollment, a 40% increase in telemedicine usage, and a 4.9x lift in portal usage.

This session will not be available as on-demand webinar.

Date and Time

August 14, 10:00 – 11:05 a.m. CT

Sponsored by

Building the Business Case for Complex Care (S01)

In this session, you'll hear how Regional One Health has created a successful complex care program, focused on uninsured medically and socially complex patients, who are high cost, high need. You'll also see how they have demonstrated improved outcomes from cost, utilization, quality, and satisfaction perspectives which have made a positive impact to the financial position of the organization.

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

Adapting to the New Normal: Accelerating Productivity & Revenue with AI (S02)

Healthcare organizations are experiencing significant risk to revenue and margins due to the COVID-19 pandemic. Leaders are looking to accelerate the path to a lasting solution by embracing new ways of working that are centered around sustainability in order to plan and strategize for the future. Hear insights and perspectives from three health system executives as they discuss why it’s critical to invest in AI to accelerate revenue, create workforce resiliency and increase productivity.

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

What's New in Acute Care Innovation Strategies? (S03)

Now more than ever we need cost effective innovation solutions in acute care settings. In this session, you'll hear from a panel who  are actively advising on and introducing health systems to innovation solutions, and are directly investing in hospital-related innovative solutions. You'll not only explore emerging trends and actual innovation applications developed for and deployed by acute care providers, you’ll also examine how investors, healthcare CFOs and chief innovation officers make their decisions on innovation initiatives.

Date and Time

August 14, 11:15 a.m. – 12:05 p.m., CT

How Transforming Culture Impacts the Bottom Line and Manages a Crisis (T01)

This session will provide an overview of how one organization transformed its culture and reputation to show positive impact on financial results and sustainability.  Specific strategies and implementation of projects will highlight areas that have the potential to transform the internal culture, investment in staff, rebranding and changing public perception and the major impact to the overall financial sustainability of the organization.  You'll also learn how culture change impacted the response to the recent pandemic. 

Date and Time

August 14, 12:15 – 1:05 p.m., CT

Employee Engagement that Drives KPIs (T02)

During this session the presenters will demonstrate how Nebraska Medicine implemented multiple rewards and recognition for staff members to drive changes with their KPIs. They will demonstrate how applying automation, creating individual report cards, and overall education requirements led to the positive changes with their AR days and aging.

Date and Time

August 14, 12:15 – 1:05 p.m., CT

Payment Transformation: A Mission to Improve the Health of Communities (V01)

A health system executive shares first-hand knowledge on implementing the new CMS primary care and specialty payment models to position the health system as a leader in value-based care. Attendees will learn the potential impact of new payment models on population health.

Date and Time

August 14, 1:15 – 2:05 p.m., CT

Rapid Fire Case Studies (V02)

As healthcare systems plan for post-COVID-19 strategies, the focus is on financial sustainability and optimizing care delivery. Hear case studies describing clinical documentation for optimizing revenue, a  sustainable telehealth strategy and consumer-centric payment plans.

Date and Time

August 14, 1:15 – 2:05 p.m., CT

Sponsored by

How can you move faster with digital transformation? (GS10)

Join this session to understand three digital trends that have emerged from AVIA's work with 40+ health systems and the practical strategies employed to ensure the health systems' continued relevance and growth: 

  1. The emergence of high-impact digital solutions is accelerating, but there is a lot of "signal noise."
  2. Digitally powered disruptors and enablers are emerging, and the field of play is shifting from B2B to B2C.
  3. The innovation imperative. 

This session will highlight specific methods for assessing digital readiness and organizational commitment.

Date and Time

August 14, 2:15 – 3:05 p.m., CT