Agenda

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September 30           |           October 2

Day at a glance: September 30

10:00 – 10:30 a.m., CT Your Challenge, Our Mission 
10:30 – 11:20 a.m., CT Best Practices in Accounts Receivable Resolution
11:20 – 11:35 a.m., CT Break
11:35 a.m. – 12:30 p.m., CT Uniting Clinicians and Operational Leaders for RC Success
12:30 -1:05 p.m., CT Conversations That Matter
1:05 – 1:55 p.m., CT Accommodating Patient Needs for Flexibility and Transparency
1:55 – 2:05 p.m., CT Break
2:05 – 3:00 p.m., CT How Online Tools Enhance the Patient Experience and Financial Literacy
3:00 – 3:10 p.m., CT Break
3:10 – 3:55 p.m., CT Rapid Fire Case Studies
4:00 – 5:00 p.m., CT Virtual Happy Hour

Session Descriptions

Opening Session: Your Challenge, Our Mission (GS01)

High-quality care has always been a patient expectation, but today's consumers are demanding far more in key areas, including pricing transparency, medical debt resolution and patient-friendly financial communications. In this session, you'll review HFMA's latest initiative and look at trends in consumerism.

Date and Time

Sept. 30, 10:00 – 10:30 a.m., CT

Speaker

Bringing Clarity, Fairness and Consistency to  Collection Processes: An Update to HFMA’s Medical Accounts Receivable Resolution Best Practices (GS02)

Scrutiny of healthcare collection practices at the federal and state level is increasing amid the economic fall-out from the COVID-19 pandemic. In response, HFMA has re-convened a taskforce to review and enhance its medical accounts receivable resolution best practices. Widespread industry adoption will lead to improvement in the overall account resolution process, patient experience and financial performance.

Date and Time

Sept. 30, 10:30 – 11:20 a.m., CT

Speakers

Break

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Sept. 30, 11:20 – 11:35 a.m., CT

Uniting Clinicians and Operational Leaders for RC Success (C01)

Discover how one organization’s Professional Coding Shared Governance group and the Coding, CDI, Quality Improvement group have brought physicians, physician informaticists and physician leaders into the ongoing operational leadership conversation to help improve revenue cycle processes and outcomes. You’ll gain the skills to remove silos by sharing governance of professional and hospital coding and documentation, as well as explore success factors and lessons learned from the experience at Legacy Health.

Date and Time

Sept. 30, 11:35 a.m. – 12:30 p.m., CT

Speakers

Conversations That Matter

Grab a snack or lunch and join your peers in these small group discussions that will explore hot topics related to revenue cycle management, from big picture challenges to the latest tools of the trade.

Date and Time

Sept. 30, 12:30 p.m. – 1:05 p.m., CT

Accommodating Patient Needs for Flexibility and Transparency (C02)

Atrium Health’s Chris Johnson details the steps to engage patients, improve transparency and develop comprehensive pricing strategies.  Johnson will discuss how Atrium increased customer service response times by 67 percent, boosted payment plan participation by 52 percent and reduced bad debt. Atrium Health, a large, integrated delivery system, has seen patients’ out-of-pocket costs rise by double-digit percentages as consumerism takes hold, fueling the urgency of a new financial-services approach.

Date and Time

Sept. 30, 1:05 – 1:55 p.m., CT

Speakers

Break

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Sept. 30, 1:55 – 2:05 p.m., CT

How Online Tools Enhance the Patient Experience and Financial Literacy (C03)

Join the discussion of how innovative, accessible, patient-friendly healthcare cost transparency tools and educational materials can increase financial literacy and provide valuable educational information. Learn how tools and educational materials (such as a healthcare quality toolkit and online surveys) can help patients navigate the healthcare system, saving time and money and improving patient experience.

Date and Time

Sept. 30, 2:05 – 3:00 p.m., CT

Speaker

Break

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Sept. 30, 3:00 – 3:10 p.m., CT

Virtual Happy Hour

Though we can’t meet for happy hour in person at the end of the day, that doesn’t mean we can’t gather for some networking and socializing. Join us as we virtually gather to unwind and connect over cocktails (or mocktails). We promise a few surprises and fun opportunities to engage with fellow attendees, speakers and sponsors.

Date and Time

Sept. 30, 4:00 – 5:00 p.m., CT

Day at a glance: October 2

10:00 – 10:50 a.m., CT The Commitment to Consumerism in a New Era
11:00 – 11:55 a.m., CT Transforming the Revenue Cycle through Reporting & Analytics
11:55 a.m. – 12:30 p.m., CT Conversations That Matter
12:30 – 1:20 p.m., CT Maximizing Digital Tools to Enhance the Patient's Financial Journey
1:20 -1:30 p.m., CT Break
1:30 – 2:25 p.m., CT Data-Driven Denials Reduction
2:25 – 2:35 p.m., CT Break
2:35 – 3:20 p.m., CT Rapid Fire Case Studies
3:20 – 3:30 p.m., CT Break
3:30 – 4:25 p.m., CT The Role of Consumerism in a Post-COVID World

Session Descriptions

The Commitment to Consumerism in a New Era (GS03)

HFMA’s new Consumerism Maturity Model has three components--Consumer Interaction Channels, Quality and Accuracy, and Consumer Experience. The model incorporates HFMA’s consumerism-related best practices and recommendations for patient financial communications, price transparency and medical account resolution. In this interactive panel discussion, hear from HFMA MAP Award winners, PFC Adopters and Consumerism champions on the strategies they have employed to embrace the movement to consumerism. 

Date and Time

Oct. 2, 10:00 – 10:50 a.m., CT

Speakers

Transforming the Revenue Cycle Through Reporting & Analytics (M01)

Follow the progression of a large Revenue Cycle Reporting and Analytics team through the transformation of its department, from the process of reorganization to rollout to the building of the key dashboards that are used to impact A/R and denial rate reduction.

Date and Time

Oct. 2, 11:00 – 11:55 a.m., CT

Speakers

Conversations That Matter

This fast-paced session will showcase tactics through case studies that have driven significant results.

Date and Time

Oct. 2, 11:55 a.m. – 12:30 p.m., CT

Maximizing Digital Tools to Enhance the Patient's Financial Journey (M02)

Based on the changing expectations of today’s healthcare consumer, Ochsner Health took a proactive approach to provide more digital options along the patient’s financial journey. This session will explore various methods to provide customized and easy to access pricing information, as well as resources to increase patient financial education.

Date and Time

Oct. 2, 12:30 – 1:20 p.m., CT

Speaker

Break 

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Oct. 2, 1:20 – 1:30 p.m., CT

Data-Driven Denials Reduction (M03)

Discover how The University of Texas MD Anderson Cancer Center used data to successfully create collaboration of revenue cycle teams with clinical teams to improve patient, provider, and employee satisfaction through process improvement. The program, called Advanced Practice Provider (APP) Centralized Peer-to-Peer (P2P) program, began in May 2019 and has targeted reducing denials by $10M. In addition to the cost savings, this effort has given more than 1,400 hours back to the clinical teams for direct patient care.

Date and Time

Oct. 2, 1:30 – 2:25 p.m., CT

Speakers

Break

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Oct. 2, 2:25 – 2:35 p.m., CT

Rapid Fire Case Studies (M04)

Fast-paced sessions designed to showcase tactics in the form of case studies that have yielded measurable results.

Date and Time

Oct. 2, 2:35 – 3:20 p.m., CT

Sponsored by

Break

Learn more about solutions that can benefit your organization in this Q&A session. Stay tuned for more details surrounding speakers and topics!

Date and Time

Oct. 2, 3:20 – 3:30p.m., CT

The Role of Consumerism in a Post-COVID World (GS04)

In this session, Chas will discuss the forces (including those from the pandemic) creating the rise of consumerism, the strategies of leading health systems, and practical tips for you to propel your organization.

Date and Time

Oct. 2, 3:30 – 4:25 p.m., CT

Speakers