How do you help healthcare organizations navigate the biggest challenges in healthcare?
As a debt collection services provider, Simon’s ensures its clients are up to date on changes in both state and federal compliance and law via regular disbursement of the latest industry-relevant information. Simon’s is also very sensitive about maintaining each client’s brand in a positive light, which guarantees repeat business in a very competitive landscape. Not only do we help update our clients on the latest regulatory changes, but we also maintain a knowledgeable collection staff by providing training, including industry-germane webinars. Simon’s is dedicated to leveraging digital components and maintaining the latest technology to ensure the highest recovery while adhering to strict compliance standards.
What advice would you offer to healthcare leaders when choosing among vendors?
Ensure vendors have adequate compliance protocols in place for the ever-changing landscape in the industry. Are they licensed in all the states you do business in? Do they have knowledgeable, experienced, customer-service-centric collection staff? Also, make sure your vendor isn’t a one-trick pony. In today’s collection environment, you want a vendor that will have answers for the regulatory changes the industry experiences, not just today, but tomorrow as well. Although it may seem old school, ask for references, and then call them! At the end of the day, you want a vendor that is responsive to your needs, understands your operations and is eager to help and find solutions.
What is some advice you can give providers for the successful implementation of a new product or service?
Understand the internal resources needed and the workflow. Ask the tough questions upfront regarding compliance. Don’t be shy about asking for a test drive of the product or service being offered; this will make the implementation smoother with the foresight on any challenges you may encounter. Have options. Keep a bullpen of interesting options available in case something goes sideways. Understand the pricing upfront, it is not enough to know the price points, it is far greater to understand them and make sure you are crystal clear about any peripheral expenses you may have. Set deadlines for each implementation task. Ensure that there is a clear vision for the end result. Keep your staff updated on the momentum of the changes that will affect their area of operation.
- 6 years on the Short List
- 100% of peer reviewers agree or strongly agree that the service satisfies a need in the healthcare industry.
About Simon’s Agency, Inc.
Simon’s takes a balanced approach to debt collection by embracing modern technology. Combined with advanced statistical analysis and a state-of-the-art call center, these tools support a dedicated and experienced multi-lingual collection staff that is trained and well-practiced in dignified negotiations in the Healthcare Industry. The procedures and information architecture that Simon’s has designed, built and customized over the last 25 years has increased the production of an otherwise industrious staff and transformed the operation into an unparalleled debt recovery solution among modern day collection agencies. Simon’s offers a full array of debt collection services from early-out and self-pay models to traditional collections, credit reporting and litigation. With the tools, management and training that Simon’s Agency has in place, we are built to scale and have the flexibility to amplify operations to meet the changing demands of the industry and the clients we serve.
To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview