How does your solution help healthcare organizations navigate the biggest challenges in healthcare?
RemitConnect® complements your existing patient accounting or practice management system without requiring lengthy implementation of new technology. Our integrated receivables management solutions can help your organization by automating manual posting and reconciliation processes. RemitConnect takes the paper out of healthcare receivables by converting explanation of payment/benefits, medical correspondence and patient payments to an electronic format for online viewing. The electronic transactions are categorized, creating an easy-to-use workflow for posting. RemitConnect can simplify system conversion and mergers by splitting and reconciling file posting across billing platforms. RemitConnect includes a dedicated monthly surveillance team that monitors insurance payer payments and enrolls payers for electronic remittances. RemitConnect may also be configured to send images and intelligent data files to enterprise imaging and general ledger systems.
What advice would you offer to healthcare leaders when choosing among vendors?
Healthcare organizations have complex payer and payment processes that can span across different systems and organizations. The right vendor will look beyond the transactional aspect of healthcare receivables to a comprehensive and collaborative relationship that seeks to understand your current state and challenges. The right solution provider will then collaborate with you to supply a holistic list of solutions to improve both your paper and electronic payments processing. This provider’s program ensures your organization is obtaining automated information from your payers, removing the paper to streamline the process. Look for an experienced solutions provider that can complement the technology and revenue cycle solutions you already have in place in a solution-agnostic, timely fashion.
What is some advice you can give providers for a successful implementation of a new product or service?
Be upfront with your challenges and goals with the new healthcare receivables provider. A helpful solutions provider should consult with you throughout the implementation process and identify areas where solution automation can reduce manual processes. They will work with you to ensure reconciliation, file creation and movement is set up to complement your workflows. Integration with existing practice management or patient accounting systems is a key aspect of successful implementation as well, so discuss the systems and expectations upfront.
- 3 years on the Short List
- 92% of peer reviewers agree or strongly agree that the technical support staff deliver good service
- 91% of peer reviewers agree or strongly agree that implementation of RemitConnect® went smoothly
- 84% of peer reviewers agree or strongly agree that they would recommend the product to colleagues
CommerceHealthcare®, a division of Commerce Bank, provides automated payment products for accounts payables, revenue cycle and patient financing. These tailored, ROI-based solutions enable providers to find cost savings, improve cash flow, and leverage new opportunities in everyday processes. The CommerceHealthcare® team includes healthcare and banking professionals dedicated to finding a better approach to many of the financial challenges facing the healthcare industry. From remittance processing to supplier payments to patient loan programs, CommerceHealthcare® delivers healthcare insight with financial foresight so providers can improve processes, increase margin and reduce financial risk. Visit www.CommerceHealthcare.com to learn more.
To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview