Q: I am looking for data as it relates to outpatient access, staffing ratios, and productivity standards for registration, insurance verification, and financial counseling.
A: Premier has put together a list of patient access productivity standards.
Access the tool: Patient Access Productivity Standards
The revenue cycle metrics and benchmarks used by Premier have been developed and compiled as a result of numerous client engagements across the country with entities ranging from large, integrated delivery networks to small, free-standing community hospitals. This client experience is coupled with using industry standards and benchmarks from articles, presentations, and networking opportunities made available through industry sources such as HFMA, NAHAM, HARA, and others.
This question was answered by Dan Bergantz, MBA, director, Premier Consulting Solutions, and a member of HFMA’s Utah chapter. Dan is available to answer questions about the patient access productivity standards ([email protected]).
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