Ask the Expert: Patient Price Estimation
Q: We are in the midst of reviewing price estimators for continued success in our upfront collections arena that will allow us to accurately estimate for our patient community their financial obligations prior to DOS. I am curious to find out what applications have worked for other PFS/PT access directors, and what have not worked for them? What initial obstacles, if any, had to be remedied prior to efficiencies being established?
A: A Google search on the term “patient price estimation” turned up several links to hospital and health system websites that offer patient-facing tools and services for estimating out-of-pocket costs.
To obtain other, user-specific experiences, the questioner may want to post the inquiry to HFMA’s Revenue Cycle Forum on LinkedIn. My cursory review of the LinkedIn group for the Forum suggests that the questioner may, in fact, already have done so.
David Hammer, vice president, McKesson’s Business Performance Solutions Group, answered this question.
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