It’s easy to be dazzled by the pure, exciting, and raw potential of AI, RPA, and Machine Learning to solve the most pressing problems for hospital administrators. Until service disruptions hit. Then? It’s all about the people solving the problems and finding ways to work around the challenges. RSi’s internal operational, technical, and information technology leaders have been working overtime – as have many other groups across the country – since a major RCM vendor system went down a few months ago.
In the maze of slick sales promotions around various revenue cycle management magic bullets, all RCM vendors say they take tech, talent, and problem-solving seriously. But do they?
In this white paper, we suggest hard-hitting questions designed to protect hospitals and healthcare systems in several focus areas, such as:
Quantitative and qualitative examples of system controls that show discipline in online data management.
Leadership talent characteristics across relationship management, sales, operations, tech, IT, security, and patient engagement.
Pivot and problem-solving capabilities in volatile, fluid environments due to policy, system, political, and tech disruptions.
