Steps to Building a Consumer-Centric Payment Network
By building clinical and financial information networks that take consumer preferences into account, providers can help their patients, improve their decision making, streamline clinical and financial workflows, and sustain their bottom lines.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its billing statements so they are easier to understand. The change aimed to improve patient satisfaction and reduce calls to the health systems’ customer service contact center.
Patient Friendly e-Bulletin: January 2018
Read the January 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.
It All Starts with Patient Access
Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream.
How Providence Health & Services Created Patient-Friendly Statements
Providence Health & Services redesigned its patient statements with the goals of improving patient satisfaction and reducing calls into its customer service center.
Patient Friendly e-Bulletin: November 2017
Read the November 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Patient Friendly e-Bulletin: September 2017
Read the September 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.
Optimize Patient Payments with a Unified Merchant Services Solution
By using a unified merchant services approach, healthcare organizations can give patients the ability to pay how they want, where they want, and when they want—opening opportunities to optimize revenue streams and cash flow in the process.
NYU Langone Emergency Physicians Connect Patients to Financial Counselors
Emergency physicians use an order in the electronic health record system to request financial counseling for patients who express concern about the cost of emergency care.
Patient Friendly Billing E-Bulletin: July 2017
Read the July 2017 issue of HFMA's Patient Friendly Billing e-Bulletin, which features how-to strategies for improving patient financial communications and engagement.