Policies and Practices

HFMA Medical Debt Task Force

HFMA partnered with ACA International and gathered a task force of stakeholders to establish best practices for the fair resolution of patients' medical bills. The stakeholders represented include a diverse group of providers, consumer advocates, collections agencies, and credit bureaus.

Communications Best Practices Measurement Criteria

These measurement criteria are based on the Patient Financial Communications Best Practices.

Best Practices for Communications in All Settings

This section of the Patient Financial Communications Best Practices addresses communication for all settings.

Patient Financial Communications Steering Committee

The Patient Financial Communications Best Practices were developed by steering committee of experts, including representatives of patients, hospitals, physicians, and others.

Best Practices for Communications in Advance of Service

This section of the Patient Financial Communications Best Practices addresses communication in advance of service.

Best Practices for Communications at the Time of Service

This section of the Patient Financial Communications Best Practices addresses communication at the time of service outside the emergency department.

Best Practices for Communications in the Emergency Department

This section of the Patient Financial Communications Best Practices addresses communication in the emergency department.