Billing and Collections

I discovered that a law firm is adding an “attorney fee” on its first patient collection letter. Is this compliant with collection guidelines?

Richmond University Medical Center increased revenue by $19 million over a three-year period by improving preauthorization and registration flow and developing committees to work with payers, among other strategies.

Covenant Health’s utilization review strategies have helped the health system recoup the difference between inpatient and observation status payments.

Can you share collection rate benchmarks for third-party extended business offices?

What are the standards for biller activity and productivity?

The cause of your physician practice’s financial pains might be your revenue cycle processes.

Physician practices can recover lost revenue by asking the right questions about their revenue cycle processes.

Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.

Recommendations crafted by HFMA's Medical Debt Task Force are intended to improve the medical account resolution process for patients and providers alike. The best practices provide guidance on resolving financial obligations before, during, and after a patient visits a hospital or other healthcare setting.

HFMA partnered with ACA International and gathered a task force of stakeholders to establish best practices for the fair resolution of patients' medical bills. The stakeholders represented include a diverse group of providers, consumer advocates, collections agencies, and credit bureaus.