Ask the Experts: Collection KPIs
Can you share collection rate benchmarks for third-party extended business offices ([collections – fees]/placements)? I have seen these benchmarks for bad debt collections but not for extended business office collections.
Collection/Outsourcing Vendor KPIs
Answer: The information in this chart may be helpful.
This question was answered by: David Hammer, principal, Healthcare Performance Management Consultants, and a member of HFMA’s Florida Chapter.
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