Geisinger’s Money Back Guarantee Targets Patient Experience
By offering a money-back guarantee for service, Geisinger Health System hopes to learn how to achieve 100 percent patient satisfaction.
Ask the Expert: Business Metrics
What metrics should hospitals use for business planning?
Ask the Experts: Preparing for the Annual Bond-Rating Review
Our bonds are rated by two of the three major rating agencies, and our annual reviews are coming up. What can we do to prepare, and should we do anything different this year?
Building a Sustainable Telehealth Program
To ensure their telehealth program is financially sustainable, healthcare organizations must establish appropriate objectives, be strategic about technology, understand the financial risk, and use suitable performance metrics.
How Accurate Mortality Risk Measurement Improves Quality and Value
Keeping risk-adjusted mortality rates low is an essential step when pursuing risk-based payment arrangements, says Brett Senor, MD.
Ask the Expert: Benchmarks for CAH Lab FTEs
Are there benchmarks for critical access hospitals with respect to the number of FTEs in the Laboratory department based on volume of tests processed?
HFMA P&P Board Summary of Not for Profit Reporting Model Changes
HFMA’s Principles & Practices (P&P) Board developed this downloadable resource titled “Not for Profit (NFP) Reporting Model Changes Summary.”
M&A Basics: How to Avoid a Broken Deal
Hospital leaders involved in merger and acquisition discussions need to understand some fundamentals about these transactions to ensure a successful outcome.
An Antitrust Primer
It may be helpful to remember certain basic principles of antitrust law when contemplating mergers and acquisitions.
A KPI Primer: 5 Steps for Creating Meaningful Revenue Cycle Metrics
Healthcare revenue cycle KPIs that have a defined purpose and are actionable can raise staff performance and improve processes.