Personalizing Statements to Enhance Patient Engagement
UPMC embeds QR codes in its patient statements to enable consumers to use their smartphones to pay their bills.
A Closer Look at Effective Early-Out Strategies
Healthcare organizations are catching up with other industries in their approaches to patients as consumers and the customer experience. Emerging alternatives to traditional billing and collections practices can increase timely patient payments while building strong patient relationships.
Primary Care Quality Incentive Program: Focus of Patient Satisfaction Questions
Bon Secours Virginia Medical Group’s primary care quality incentive program has eight measures that focus on patient satisfaction.
How a Ride-Sharing Program Drives Better Patient Experiences
CareMore’s Scott Rinefort describes a ride-sharing partnership that has boosted patient satisfaction with the organization’s nonemergency medical transportation services.
Patient Engagement: Establishing Patients as Partners in Care
Dorothy Fisher, MD, writes that successfully engaging patients requires thinking like them and offering robust resources and service choices.
Patient Friendly Billing E-Bulletin: January 2017
View the contents of HFMA's Patient Friendly Billing E-Bulletin January 2017 issue.
Establishing Quality Interactions With Patients
One emergency medicine physician group raised its patient satisfaction scores from below the 20th percentile to the 99th percentile.
A Physician’s Advice on Protecting Productivity and Boosting Patient Satisfaction
A physician gives advice on protecting productivity and boosting patient satisfaction.
How First Physician Corp. Turned Around Its Patient Satisfaction Scores
One emergency medicine physician group raised its patient satisfaction scores from below the 20th to the 99th percentile. Leaders credit a variety of strategies, including sharing unblinded physician data every quarter.
How Ochsner Health System Uses E-Signatures and Self Check-In to Drive Patient Satisfaction
Ochsner Health System’s efficient check-in process addresses patients’ demand for convenience and expediency and saved the health system approximately $48,000 by decreasing document volume.