Patient Financial Communications

3 ways the patient financial experience can improve health equity

COVID-19 shined a bright light on disparities in access to care and health outcomes that existed in the U.S. healthcare system long before the pandemic, but far from improving the situation, it has exacerbated those disparities. Now, health system revenue cycle departments have an opportunity to be part of the solution.

Mark Spinner April 25, 2022

It’s Patient Experience Week: Check out HFMA resources on improving the patient financial experience

The financial experience is an important yet often underappreciated part of the overall patient experience. During Patient Experience Week, there are many simple ways for a healthcare organization to celebrate its revenue cycle team’s accomplishments.

HFMA April 22, 2022

Staff, patients, benchmarks have the attention of rev cycle leaders

5 takeaways from HFMA’s Revenue Cycle Conference

Paul Barr, MS, MBA April 5, 2022

Providers implement automation and explore staffing options to streamline revenue cycle

In this roundtable, finance leaders discuss tactics they’ve used to implement automated tools and extend their workforce to reduce waste in their revenue cycle processes, aiming to improve patient experience and control costs.

HFMA March 24, 2022

How LifePoint Health revamped its revenue cycle

Executives for the non-urban focused health system wanted to get all of its hospitals using a single revenue cycle management approach.

Jason Ross, MBA March 17, 2022

Revenue Cycle Insights: March 2022

Workforce shortages are affecting revenue cycle functions, and you can learn how executives from Spectrum Health and Stanford Health Care are limiting the damage in the lead story of March's Revenue Cycle Insights.

Paul Barr, MS, MBA March 11, 2022

Understanding the Healthcare Revenue Cycle Process

Revenue cycle management is the process used by healthcare systems to track the revenue from patients, from their initial appointment or encounter with the healthcare system to their final payment of balance. The most effective revenue cycle teams focus on price transparency, supporting equitable access to care, financial conversations with patients, documentation of care received, claim processing, and medical account resolution.

Jeni Williams March 9, 2022

An enhanced patient experience requires technology with a personal touch

A positive patient experience begins before the patient steps foot in a facility, followed by an efficient and accurate process every step of the way.

HFMA March 3, 2022

Medicaid eligibility: Strategies to provide care access and maximize reimbursement

Is your hospital or healthcare system constantly seeking ways to help patients access care through Medicaid while maximizing their own reimbursement? Look no more as this sponsored survey unveils effective solutions for these challenges.

HFMA February 28, 2022

Federal judge rules for providers in a case about a key component of the new surprise billing regulations

A federal judge found in favor of the Texas Medical Association in a case about the arbitration process that is being implemented as part of the No Surprises Act.

Nick Hut February 25, 2022
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