Patient Satisfaction

Where do we go now? Action needed to address public dissatisfaction with U.S. healthcare

Healthcare providers are examining their approaches to understanding and responding to mounting discontent, including addressing access, affordability and elimination of friction, as part of their responsibility to get healthcare right.

By Rich Daly January 31, 2025

Texas Health Resources enhances self-scheduling with flexible options

Amid expected growth in demand from patients to schedule their own clinic visits, an Arlington, Texas-based health system learned that in practice some patients want more than just the ability to go online to choose a visit time, date and provider. Officials for Texas Health Resources (THR) found that out while implementing a new self-scheduling…

By Paul Barr, MS, MBA January 8, 2025

The hidden risks of weight loss drugs

GLP-1 agonists, medications originally formulated to treat diabetes, have gained traction as prescription drugs for weight loss. On this episode, medical researcher and patient advocate Ragen Chastain discusses what healthcare providers should be sharing with their patients about the risks and efficacy of Wegovy and Zepbound.

By Erika Grotto March 11, 2024

We all have trauma. Here’s how to take it to work in a healthy way.

Dr. Sadie Elisseou, a practicing VA physician and instructor at Harvard Medical School and Boston University School of Medicine, talks about trauma-informed healthcare in and out of the exam room.

By Erika Grotto February 12, 2024

Using analytics effectively to drive margin improvement

Participants of an HFMA Executive Roundtable held June 27 discuss how healthcare providers are taking steps to encourage data sharing among units and create a single source of truth for operational and patient data.

By HFMA December 12, 2023

RemitConnect® helps healthcare organizations automate manual posting and reconciliation processes

This HFMA Peer Review Spotlight explores the benefits of CommerceHealthcare's RemitConnect solution in complementing a healthcare organization's existing patient accounting or practice management system.

By HFMA December 11, 2023

The best of 2023 from HFMA’s editorial team

The HFMA editors share their favorite content from this year and provide a glimpse of what's to come in 2024.

By Erika Grotto December 4, 2023

Why autonomous coding is having a moment in healthcare

Autonomous coding is growing in the healthcare industry, and the market is expected to reach $88 billion by 2030, up from $35 billion in 2022. Some expected outcomes of this include: Faster revenue cycle, less human intervention and improved patient satisfaction and care.

By HFMA October 16, 2023

It starts with mental health: How caring for transgender youth makes for healthier adults

Rodrigo Heng-Lehtinen, executive director for the National Center for Transgender Equality, returns to the podcast to discuss the misconceptions around transition-related care for young people.

By Erika Grotto October 2, 2023

Fighting for systemic change by putting the patient first

Rami Karjian and Raphael Rakowski of Medically Home discuss emphasizing patients over all else in healthcare, and Julie Lambert and Lori Zindl from Inovalon talk about an RCM survey.

By Erika Grotto August 14, 2023
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