Financial Counseling

The media blame game regarding patient financial conversations

Brad Dennison, HFMA chief content executive, discusses the March hfm cover story about patient-friendly payment and what some media organizations get wrong.

Erika Grotto March 13, 2023

Three opportunities to improve the patient experience — before the patient steps in the door

Providing a positive patient experience requires attention at every encounter. With today’s staffing shortages, however, this can be challenging.

HFMA September 9, 2022

TruBridge’s RCM Product Suite helps healthcare organizations find solutions to poor revenue cycle performance

Learn how one company specializes in helping healthcare organizations of all sizes diagnose the root cause of poor revenue cycle performance and then make improvements.

HFMA August 31, 2022

How four health systems are using revenue cycle management robotics

Health system executives say that they were already using automation before the pandemic, and the pandemic led them to speed up the adoption process.

Lisa A. Eramo, MA August 31, 2022

HFMA’s virtual revenue cycle and price transparency series focuses on helping health systems re-engage consumers and improve financial performance

Beginning March 1, healthcare finance professionals can participate in several educational sessions and peer-to-peer discussions by enrolling in HFMA's virtual revenue cycle and price transparency workshop.

Deborah Filipek August 26, 2022

The importance of eligibility and enrollment services on the heels of the Great Resignation

Given the millions of people who have left their jobs as part of the Great Resignation or have found themselves unemployed for other reasons, your health system’s ability to improve its eligibility and enrollment processes in the revenue cycle is essential.

HFMA August 5, 2022

Healthcare News of Note: Department of Justice files formal challenge to UnitedHealth Group’s proposed acquisition of Change Healthcare

Healthcare News of Note for healthcare finance professionals is a roundup of recent news articles: Hospitals react positively to news that the U.S. DoJ will challenge a proposed merger between UnitedHealth Group and Change Healthcare, $265 billion of care services could shift from traditional settings to the home by 2025, and a study says the level of community benefit provided by nonprofit hospitals is poorly aligned with the tax subsidy they receive.

Deborah Filipek February 25, 2022

Cost Effectiveness of Health Report, September 2021

HFMA’s Cost Effectiveness of Health Report, sponsored by Kaufman Hall, is a monthly e-newsletter that will explore ways to ensure healthcare delivery in the United States is not only financially sustainable but also cost effective for all of its stakeholders — including health systems, physicians, health plans and patients. In this inaugural issue of the report, healthcare futurist Jeff Goldsmith shares his perspectives on the need for a focus on improving cost effectiveness of health as a societal imperative.

HFMA September 27, 2021

How 3 healthcare organizations are focusing on access and transparency to drive revenue cycle performance

Three winners of HFMA’s 2021 MAP Award share their innovative and effective strategies to build a strong revenue cycle amid uncertainty.

Laura Ramos Hegwer August 28, 2021

How to engage with patients where they are by balancing automation with the human touch

As provider organizations develop sophisticated automated systems, they should also make sure patients always have an opportunity to talk with a real person in the organization, because patients tend to be drawn to organizations where they feel a personal connection. Providers should address this patient need by having dedicated staff whose role is to personally engage with patients.

Day Egusquiza August 26, 2021
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