Three Strategies for Improving Patient Access in Physician Practices
Stanford Health Care enhanced patient access at newly acquired physician practices by identifying key metrics, improving the efficiency of workflows, and leveraging technology.
Price Transparency: The View from Washington
HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.
Psychology and Behavioral Change Theory as Applied to Changing Revenue Cycle Payment Models
Healthcare providers should consider a retail-like payment experience for patients.
Improving Patient Financial Engagement
A research highlight that delves into key takeaways from a June 2018 HFMA member survey about patient payment perspectives and strategies.
Hospitals Plan Responses to Rising Uninsured Rates
Dec. 14—New data showing that the number of uninsured increased in 2017 for the first time since 2010 have left hospitals to find responses to protect their finances.
Your To-Do List When Health Plan Contracts Change
Six steps can help revenue cycle leaders manage health plan changes effectively.
Cost Estimates Encourage Timely Payment, Loyalty
Providing cost estimates facilitates financial transparency and encourages timely payment. As an added benefit, nearly 70 percent of patients say if they received a cost estimate, they’d be more likely to recommend the organization to a friend.
Using Lean Six Sigma to Improve Healthcare Business Processes
One health system improved its billing accuracy rate from 72 percent to 90 percent by using Lean concepts, Kaizen, and Gemba walks.
Taking the Next Step with HCCs
What is a logical next step to advance our hierarchical condition category (HCC) codes program from Medicare Advantage plans to commercial health plans?
Recalibrating Payment in the Era of Consumerism
Among the key functions of an effective patient access program are to ensure patients receive clear and concise bills for their health care and to make those bills easy for patients to pay at the time of service.