Patient Financial Communications

Medicare contractors should more closely examine providers’ bad debt claims, HHS watchdog says

Medicare administrative contractors (MACs) soon could apply more scrutiny to providers’ reported bad debts if CMS implements recommendations from the HHS Office of Inspector General (OIG). OIG in December issued a report in which it examined bad-debt reimbursement claims on Medicare cost reports spanning 2016 through 2018 for 67 randomly selected providers (including 29 hospitals). In those…

Nick Hut January 3, 2023

HHS says the co-provider requirement for good-faith estimates is being tabled indefinitely

The U.S. Department of Health and Human Services has given hospitals and other healthcare providers a break on enforcement of a looming requirement for co-providers to be included on good-faith estimates (GFEs) furnished to uninsured patients.  HHS announced in an updated FAQ that it will continue to exercise “enforcement discretion” instead of potentially penalizing providers starting Jan.…

Nick Hut December 5, 2022

No Surprises Act regulations remain a moving target for compliance

Amid all the rules stemming from the No Surprises Act, a looming mandate for providers to send cost estimates to health plans looks like the biggest stress inducer.

Nick Hut October 18, 2022

How to protect your revenue cycle on the road to price transparency compliance

While the CMS hospital price transparency rule has been in place for more than a year now, the vast majority of hospitals are still noncompliant.

HFMA October 4, 2022

The CommerceHealthcare® AP Card converts paper-based supplier payments to virtual card payments

Find out how one bank helps healthcare organizations innovate to meet urgent mandates to improve the patient financial experience and enhance market position in the face of rising consumerism and heightened competition.

HFMA September 30, 2022

Three opportunities to improve the patient experience — before the patient steps in the door

Providing a positive patient experience requires attention at every encounter. With today’s staffing shortages, however, this can be challenging.

HFMA September 9, 2022

Revenue cycle automation helps health systems regain financial footing during COVID-19 and beyond

Bots and other forms of automation are helping hospitals keep up with the revenue cycle at a time when resources are limited.

Lisa A. Eramo, MA September 2, 2022

Health Services Financing helps providers offer all patients a touchless financing program

One company uses its patient financing program to address patient access to care and the rising cost of healthcare, two of healthcare’s biggest challenges.

HFMA August 31, 2022

Helping healthcare organizations proactively verify and search for missed insurance coverage

Review how one company helps healthcare organizations verify and search for missed insurance coverage throughout the patient lifecycle and stay on top of benefits coordination.

HFMA August 31, 2022

Customizing patient financing solutions and easing the financial burden for patients

Discover how a provider of patient financing company uses a patient-focused approach to ensure each patient receives the same care with their financial obligations as they do with their clinical care.

HFMA August 31, 2022
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