February 2021

Cover Story

Article | Leadership

Looking forward on addressing racial inequity in healthcare

Dalton Tong, a Black healthcare executive and two-term member of HFMA's Board in the 1990s, talks about his 50 years of experience in healthcare and his vision of how the sector can address the racial inequities that continue to exist within it.


Article | Care Process Redesign

Why investing in hospital-acquired pressure injury prevention technology makes financial sense

Investing in technology that helps prevent costly hospital-acquired pressure injuries can result in significant cost savings for hospitals.

How To | Legal and Regulatory Compliance

340B Program success depends on the quality of self-auditing

Healthcare organizations participating in the 340B Drug Pricing Program should self-audit of their compliance with the program to ensure its ongoing success and effectiveness.

Executive Perspective | Social Determinants of Health

COVID-19 magnifies impact of SDOH on U.S. healthcare system

Population health management expert Jenifer Leaf Jaeger, MD, MPH, examines why the COVID-19 pandemic has made it more critical than ever for the U.S. providers to address the needs of people whose health and well-being are compromised by social determinants of health.

Trend | Social Determinants of Health

SDOH: An emerging population health priority

In recent years, public health and not-for-profit organizations have focused on addressing social determinants of health (SDOH) and their impact on individuals’ wellness and ability to access healthcare services. Progress has been slow to date, but recent initiatives suggest use of effective approaches to addressing SDOH is gaining momentum.


Column | Leadership

'Here Comes the Sun'

HFMA Chair Michael Allen points to a lesson healthcare finance leaders can take away from the world's experience with COVID-19.

Trend | Coronavirus

U.S. hospitals face bleak future after difficult 2020

The nation's hospitals face a long and difficult road ahead before they will see anything like a recovery from the effects of the COVID-19 pandemic.

Column | Leadership Skills Development

How to use influence to enhance your powers of persuasion in the workplace

To exert influence, leaders should strive to establish credibility, reliability and empathy and know how to connect with different members of their teams.

Column | Productivity and Process Improvement

The patient's role in innovation

Do you want to know what your parents are thinking? Try asking them.

Column | Patient Experience

Medicine should be for mind, body and spirit

Healthcare financial leaders can foster improved patient outcomes and well-being by advocating for an approach to healthcare that includes acknowledging the spiritual aspect of patients as human beings.

Column | Finance and Business Strategy

Haven and the dynamics of transformational change

HFMA President and CEO Joe Fifer offers a perspective on the implications of Haven’s dissolution for healthcare finance leaders.


Column | Staff Development

Q&A: HFMA’s new learning platform detailed in this discussion with Strategy Senior Vice President Mary Mirabelli

HFMA’s impressive new e-learning platform upgrades are discussed in this Q&A with Mary Mirabelli, HFMA’s senior vice president of strategy.

Column | Staff Development

Chapters New Jersey and Hudson Valley collaborate to host a magician, and Greater Heartland plays ‘Name That Tune’ for virtual social events

The New Jersey and Hudson Valley Chapters combined their efforts to put on a virtual show for their members, while the Greater Heartland Chapter had its members engaged with a ‘Name That Tune’ game.

Trend | Price Transparency

News Briefs: CMS says it plans aggressive price transparency enforcement

CMS has notified hospitals that they should expect aggressive enforcement of new price transparency rules, including via audits that were slated to start in January.

Column | Staff Development

Cowling named as new trustee to the AHA Board and Snyder announces retirement

This month’s People column features two members: Phyllis Cowling, who is a newly elected trustee on the AHA board and Rick Snyder who shares the news of his retirement.


Fact Sheet | Patient Experience

Empowering patients in a time of crisis

This infographic explores how healthcare organizations are expanding patient payment methods due to COVID-19 and the reason these new payment strategies are significant.

Business Profile | Patient Financial Communications

Odeza: Driving engagement through patient-centric digital communications

One company shares how it partners with health systems in delivering artificial intelligence-assisted digital communications through two-way SMS, voice, email, live chat and web-based chatbots for improved patient communication experience.

Business Profile | Strategic Planning

Navigating the unimaginable: A COVID-19 panel discussion with senior financial executives

A panel discussion with three CFOs of different health systems and hospitals focuses on the COVID-19 pandemic’s impact on operational priorities and strategic directions.

Executive Roundtable | Artificial Intelligence

AI, automation and RPA in the revenue cycle

Review how artificial intelligence, automation and robotic processing automation fit within the revenue cycle of the future and what steps hospitals and health systems are taking to design the revenue cycle of the future.

Executive Roundtable | Cost Reduction

Reducing costs to collect while improving net patient revenue

In this sponsored roundtable, four healthcare revenue cycle leaders share strategies they followed to improve performance of their health systems and hospitals to financially recover from COVID-19.

Trendsetter | Clinical Decision Support

A proactive approach to comprehensive clinical asset management helps healthcare systems maintain financial health

One company discusses its goal to help other health systems in keeping medical equipment throughout its full life expectancy, especially in a time of financial struggle.