Erika Grotto
About the Author
Erika Grotto
Latest Work
To patients, the financial experience isn’t separate from the clinical one. Here’s how to leave them with a good lasting impression.
Listen to the podcast. On a recent episode of the Voices in Healthcare Finance podcast, HFMA President and CEO Joe Fifer spoke with Jason Wolf, president and CEO of The Beryl Institute, about the continued importance of keeping the human experience front and center in organizational strategy. Wolf will speak on this topic at HFMA’s…
Lessons for the healthcare industry from a fried chicken entrepreneur
On a recent episode of the Voices in Healthcare Finance podcast, HFMA President and CEO Joe Fifer interviewed Joe DeLoss, a social entrepreneur and owner of Hot Chicken Takeover, a fast casual restaurant with six locations in Ohio. DeLoss will be delivering a keynote address at HFMA’s upcoming Revenue Cycle Conference. He and Fifer discussed the lessons healthcare organizations can take from other industries as well as DeLoss’s unique approach to hiring and benefits.
How fried chicken is doing social good in Ohio, and what that could mean for the healthcare industry
HFMA President and CEO Joe Fifer interviews Joe DeLoss, a social entrepreneur and the owner of fast casual restaurant Hot Chicken Takeover, about how the healthcare industry can create social good from the inside out. DeLoss will deliver a keynote at HFMA's Revenue Cycle Conference in New Orleans in March.
The Valentine’s Day episode: Karin Hurt and David Dye discuss the whys and why nots of workplace romances
Karin Hurt and David Dye of Let's Grow Leaders discuss how to navigate workplace romances, whether you're a member of a couple or the manager of team members who start dating. Also in this episode, sponsor Red Dot's CEO Michael Bumann discusses how a partnership with his company can help break down silos and add to trust among leaders, staff and patients.
The whys and why nots of workplace relationships
Listen to the podcast. Pam and Jim. Ben and Leslie. David and Patrick. Television has no shortage of love stories where romantic partners work together. There’s often drama, but most of the time, everyone is fine in the end. Real-life workplace relationships can be just as sweet, but they can also create conflict that has…
Patients have access to more information than ever. How should we be talking to them about it?
The Information Blocking Final Rule from the 21st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On this episode, Terry Hush, CEO of Roji Health Intelligence, discussed how that access should change the conversations providers are having with their patients.
Patients have access to more information than ever. Why aren’t we talking to them about it?
Listen to the podcast. The Information Blocking Final Rule from the 21st Century Cures Act and federal transparency initiatives like the No Surprises Act have given patients more access to information than they’ve ever had before. On a recent episode of the Voices in Healthcare Finance podcast, Terry Hush, CEO of Roji Health Intelligence, discussed…
How avoiding an awkward waiting room conversation can contribute to better health for transgender people
Listen to the podcast. Societal biases in healthcare not only hurt a provider’s reputation but also the bottom line. When patients don’t feel welcome, they won’t come back until they are sicker and more expensive to care for. On this episode of the Voices in Healthcare Finance podcast, Rodrigo Heng-Lehtinen, executive director of the National…
Healthcare 2030: The Chartis Group and Bank of America discuss embracing disruptors and rethinking care delivery
Melissa McCain, director and leader of the consumer access digital transformation practice of The Chartis Group, and Charles Alston, market executive leader of Bank of America’s healthcare team in the southeastern U.S., discuss HFMA’s Healthcare 2030 series and share insights about what hospitals and health systems should be considering as they plan for the next decade.
Healthcare 2030: The Chartis Group and Bank of America discuss embracing disruptors and rethinking care delivery
Listen to the podcast. On this episode of HFMA’s Voices in Healthcare Finance podcast, Melissa McCain, director and leader of the consumer access digital transformation practice of The Chartis Group and Charles Alston, market executive leader of Bank of America’s healthcare team in the southeastern U.S., discussed HFMA’s Healthcare 2030 series and what hospitals and…