John Talaga

About the Author

John Talaga

Latest Work

Evolving toward engagement: The recent history of patient segmentation

It’s no longer sufficient to classify a patient’s propensity to pay as “red, green or yellow.” To truly optimize collections, health systems should consider intelligent segmentation.

Array January 2, 2020

How to improve patients’ payment experience, and health, by making it affordable

By creating a payment plan for patients that makes care more affordable to them, a healthcare provider can promote patients' health be making them less inclined to delay necessary care.

Array June 11, 2019

Responsive Payment Support: Finding the Right Balance for Patients With HDHPs

With growing numbers of self-pay patients face difficulties in meeting their payment obligations, healthcare providers can assist them by providing responsive payment support, including offers of tailored payment plans 

Array December 20, 2017

Responsive Payment Support: Changing the Mindset for Self-Pay Collections

John Talaga of OnPlan Health discusses a strategy to address the increase of self-pay accounts.

Array June 22, 2017