Paul Crnkovich

About the Author

Paul Crnkovich

Latest Work

Hospitals face challenge in finding healthcare’s ‘missing consumer’

The COVID-19 pandemic has accelerated demand for more consumer-friendly services and processes. Hospitals should respond by pursuing coordinated, strategic efforts to give consumers better access, experience, pricing and infrastructure.

Array November 23, 2020

Giving a Consumer Focus to Strategic Planning in Health Care

The growing demands of consumers make it imperative for healthcare organization to focus their strategic planning efforts on meeting consumer needs and expectations.

Array October 27, 2017