Patient Access Essentials

Everyone with patient access contributes to financial performance. This four-course training program provides an overview of best practice recommendations to enhance the knowledge, competencies and productivity in patient-facing positions.

Revenue cycle supervisors typically have limited time and resources to deliver this all-important training to staff. HFMA’s Patient Access Essentials training program provides easy access learning and a simple, cost-effective solution to educate patient access personnel quickly and accurately. This training program is designed to educate new hires as well as those who currently serve in a patient access role yet want to gain a better understanding of how their role impacts revenue cycle performance and reputation of the organization they represent overall. CPE award offered: 3.0

Course Outline:

Course 1: Revenue Cycle Overview
Course 2: Customer Service and Patient Satisfaction
Course 3: Importance of Insurance Verification
Course 4: A Day in the Life of a Patient Access Superstar
Patient Access Essentials Assessment

When you complete this course, you’ll be able to: 

Understand the impact of the patient access role in driving revenue cycle performance.
Reduce denials through accurate data collection.
Address the importance of insurance verification and benefit coordination.
Enhance the patient experience.
Communicate with patients about their financial responsibility.
Comply with HIPAA requirements.

CPE Information:

CPE Award Amount: 3.0

Program Level: Basic

Program Prerequisite: None

Recommended Experience: Healthcare access and business office staff, Managers, Directors or any individual who has operational and/or financial responsibility within revenue cycle healthcare delivery.

Advanced Preparation: None

Instructional Method: QAS Self-Study

Delivery Method: QAS Self-Study

Field of Study and Topic in hours: Specialized Knowledge – 3.0

CPE Sponsor: Healthcare Financial Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.