Here is an extensive list of patient friendly billing reports, analysis, tools, case studies, and related information.
Case Studies in Customer Service – How high-performing customer service drives patient satisfaction and financial success
Developing a Culture of Revenue Cycle Excellence – Five key strategies for building a culture of revenue cycle excellence
Project Reports
Reconstructing Hospital Pricing Systems – An overview of the hospital pricing system, its evolution, and the objectives driving pricing system reform
Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle – The goals, roles, and responsibilities inherent with consumerism, the effect on revenue cycle, and strategies for success
Strategies for a High-Performance Revenue Cycle (full report) – Ready-to-use ideas and critical practices for implementing and achieving revenue cycle excellence
- Executive Summary
- Slide deck of research findings
- Putting the Patient Friendly Billing Vision into Practice
Patient Friendly Billing Recommended Practice: Early, Transparent Financial Communications – Addresses patients’ rights to understand and prepare for their financial obligation at the earliest point possible in the care experience
Patient Friendly Billing – Guidelines for improving and implementing the technology behind patient friendly billing
Patient Friendly Billing – Step-by-step strategies for implementing patient friendly billing, recommendations for improving revenue cycle, and essential components of patient friendly billing statements
Patient Friendly Billing: Year One – A summary of findings based on patient focus group research and recommendations by the first task force
Additional Resource
Breaking the “Wicked” Healthcare Barriers – Proceedings from an HFMA Revenue Cycle Conference keynote session on building a positive patient experience through effective strategies and communications
More Revenue Cycle Resources
HFMA’s MAP – A comprehensive strategy used by healthcare finance professionals to benchmark the success of their organization’s revenue cycle
Revenue Cycle Strategist – An HFMA newsletter that delivers advice on denials management, collections, coding, and other revenue cycle issues
Revenue Cycle Forum – Where revenue cycle professionals share ideas, network, and find expert insight
