Wooster Community Hospital reaches out to uninsured patients with package pricing and Medicaid application assistance. By efficiently using financing options, the hospital saved enough money to hire a full-time employee who could continue to focus on patient financial assistance.
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Because patients now face higher out-of-pocket costs, patient access staff play a greater role than ever. These staff members need to be more than information gatherers. They need to be patient advocates, gifted with genuine empathy and know-how—not only to guide patients through the financial experience, but also to set the stage for clean claims downstream.
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