Action Brief


HFMA June 16, 2022

9 Tips from HFMA’s Consumer Guide

Healthcare providers can use a recently released consumer guide to help patients avoid surprise bills. 

HFMA January 9, 2019

Why don’t more patients use transparency tools?

A critical factor in shifting consumer behavior is creating more compelling incentives, says Sally Rodriguez of the Health Care Cost Institute.

Laura Ramos Hegwer January 9, 2019

Patient Friendly e-Bulletin: January 2019

Read the January 2019 issue of HFMA's Patient Friendly Billing e-Bulletin.

HFMA January 9, 2019

Patient Friendly e-Bulletin: November 2018

Read the November 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.

HFMA November 14, 2018

Primary Care Clinic Increases Access Without More Providers

Saint Louis University General Internal Medicine primary care clinic reduced patient call and appointment wait times and added an average of 218 appointments per month after implementing an automated phone system and outsourcing scheduling.

Lola Butcher November 14, 2018

Are You Optimizing Your Patient Statements?

Combining patient-centric and easy-to-understand statements with statement delivery through a streamlined EHR integration helps providers build win-win relationships with their patients.

Bryce Bruner November 14, 2018

Patient Friendly e-Bulletin: September 2018

Read the September 2018 issue of HFMA's Patient Friendly Billing e-Bulletin.

HFMA September 25, 2018

7 Ways to Combat Changing Payment Models and Speed Up Patient Collections

As patients have more financial stake in their care, they are seeking out health organizations that offer more consumer-focused experiences.

Bryce Bruner September 25, 2018

Health System Demonstrates Meaningful Price Transparency Is Possible

Baptist Memorial Health Care’s online Expense Navigator allows patients to estimate out-of-pocket expenses according to their insurance status and check their eligibility for financial assistance.

Lola Butcher September 11, 2018
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