Forum Webinar: Effectively Using KPIs to Measure and Improve Revenue Cycle Performance

The Forum’s Aug. 20, 2013, virtual networking webinar featured three experts who discussed how providers can use KPIs to improve revenue cycle performance. The session included a case study and sample tools from OhioHealth. Below are two takeaways from the event: 

Be prepared to justify your data. Base KPIs on verifiable sources, said David Hammer, senior vice president, Revenue Cycle Advisory Solutions, MedAssets. If it’s apparent to others in the organization that your data are flimsy or ill-defined, you’ll be hard pressed to convince staff and senior executives to make changes or measure performance based on your KPIs. 

Use KPIs to showcase staff performance. For example, the daily cash report should be available to the entire revenue cycle team and to senior executives, said Margaret Schuler, executive director, revenue cycle at OhioHealth. “Our senior executives receive the report every day. It shows the results of the revenue cycle staff’s hard work.” 

Learn more by accessing the event: 

The on-demand recording of the event

The slides from the event

A transcript of the presentation

NOTE: CPE credits are only available to Forum members who attended the live webinar on August 20.