Patient Access

How Augusta University Medical Center Transformed Patient Access, Improved Patient Experience and Increased Cash Collections to $9M

HFMA
June 9, 2023 2:47 pm

Augusta University Medical Center (AUMC) was leaving millions on the table and writing off bad debt by not prioritizing pre-service and point-of-service payment discussions.

Download the case study to learn how adopting technology to produce accurate cost estimates, and establishing new trainings, protocols and accountability measures around payment collections, helped AUMC transform patient access, enhance patient experience and improve financial outcomes.

In this case study you’ll discover how AUMC:

  • Increased cash collections from $3.6M annually to $9M in just 12 months
  • Improved patient financial experience by providing accurate cost estimates and setting clear expectations around payments
  • Prevented $1.4M in rework via front-end quality assurance audits and real-time eligibility verification
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