Tag: Article

The Story of Jack, a Patient of the Future

 A PATIENT FRIENDLY BILLING® Project Resource Jack visits his internal medicine doctor to follow up on a sinus infection. When Jack made the appointment on the physician's secure website, he also updated his medical file with a description of the

HFMA October 17, 2012

About Patient Friendly Billing

Because meeting the needs of the patient - the consumer - is our first priority, the Patient Friendly Billing project has conducted research, including focus groups of patients and healthcare workers around the country.

HFMA October 17, 2012

Patient Friendly Billing Sponsors and Supporting Organizations

Standards of Excellence Sponsors Advocate Health Care Baptist Health South Florida Baylor Health Care System Cedars-Sinai Medical Center Centura Health Geisinger Health System HCA Providence Health & Services (Oregon) Rush University Medical Center Spectrum Health St. Vincent Health System (Indiana) Assoc

HFMA October 17, 2012

Patient Friendly Billing Project

The Patient Friendly Billing® project promotes clear, concise, and correct patient-friendly financial communications.

HFMA October 17, 2012

Breaking the ‘Wicked’ Healthcare Barriers

Proceedings from the 2008 Revenue Cycle Conference Keynote Session One of the great frustrations of PATIENT FRIENDLY BILLING® is that we know what a great patient experience looks like, and we know that it's better not just for the patients.

HFMA October 17, 2012

Case Studies in Customer Service

Hospitals with the highest regard for revenue cycle customer service are driving increased patient satisfaction and improved revenue. Learn key strategies for revenue cycle customer service excellence.

HFMA October 17, 2012
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