Revenue Cycle

Today’s revenue cycle increasingly relies on external business partners to process payments. Unfortunately, passing accounts back and forth from the business office to outsourced vendors brings data integration challenges. Often, reconciliation issues occur when the same account is in multiple locations such as with the hospital and the outsourced vendor. This breakdown in inventory integrity…

Common coding pitfalls and best practices for accountable care organizations are discussed in this Q&A.

Consumers increasingly expect healthcare organizations to provide the type of convenience and efficiency that they are accustomed to receiving from retail and other industry sectors. Moving from “the way it’s always been done” to a customer-centered financial operation requires a major overhaul of processes and protocols, as illustrated by the effort at Atlanta-based Piedmont Healthcare.…

Patient-identification-matching problems are increasing as the healthcare industry consolidates. However, solutions are available to reduce duplicate record backlogs as demonstrated by an intensive effort at one health system.

Timely decision making and partnering with the right vendor can provide a smooth legacy A/R conversion and be the difference between success or failure.

Learn why it takes time and adequate planning to ensure a seamless conversion of an accounts receivable legacy system.

Processes to improve out-of-pocket estimates and request upfront payments significantly increased point-of-service collections.

A predictive dialer allows staff to spend their time talking to patients who are available for a conversation rather than trying to reach patients who are not.

Improved scheduling procedures and education on coding bolstered revenue at one academic medical center.

Referential matching allows healthcare organizations to identify patient matches that their own records would not reveal.