How do you help healthcare organizations navigate the biggest challenges in healthcare?
Healthcare professionals are tackling some of our society’s most pressing challenges while caring for patients. Yet every minute and every dollar spent addressing issues with their revenue cycle is time and money not spent caring for patients. athenahealth’s vision is to create a thriving ecosystem that delivers accessible, high-quality and sustainable healthcare for all, and one of the ways we do that is by providing modern, adaptable RCM technology backed by proven expertise.
athenaIDX™, our high-performing and interoperable healthcare RCM solution for large practices, health systems, billing services and hospitals, helps enterprise customers optimize financial performance. athenaIDX enables low-touch, automated workflows for managing revenue cycle operations, which translates into lower cost to collect and faster speed to cash (A/R days). Our suite of solutions helps customers gain more control over their revenue cycle activities while reducing redundancies and better serving their patients.
What advice would you offer to healthcare leaders when choosing among vendors?
No two health systems are alike, so when it comes to selecting an RCM partner, healthcare leaders should look for one that offers flexibility, interoperability and deep industry expertise that will empower organizations to see their possibilities and tailor the system to their unique needs. The right partner will help you acquire a keen understanding of your challenges and goals and apply the processes and workflows to support your objectives, bring efficiencies into the RCM process and proactively identify issues before they arise downstream.
Additionally, having the ability to integrate your RCM solution with other systems, and work with data from across the enterprise, will mean your stakeholders can continue to rely on the clinical tools they need. It also enables you to report on metrics across all specialties, giving leaders the visibility into enterprisewide revenue performance they need.
Finally, look for a vendor with a forward-looking product road map and a vision for the future – a vendor who pushes the innovation envelope and continually invests in new features and functionality to improve the solution. And since you’re looking for a proven solution that drives better outcomes, identify an established player with referenceable customers that can point to the successes they’ve had with their RCM partner and metrics that stack up well against the industry averages.
What is some advice you can give providers for a successful implementation of a new product or service?
Healthcare organizations should make certain they have the right representation on their project teams as these individuals will become the advocates and experts that will lead the end users’ transition and help the end-users adopt the new system, processes and workflows. Commitment to a collaborative partnership and customer-centered implementation best practices, combined with a client’s vision and strong project sponsorship, will prioritize clear communication across the various functions and departments and lead project teams forward on their missions.
- Number of years on the Short List: 8 years
- 100% participants “strongly agree” or “agree” that they would recommend athenaIDX to colleagues.
athenahealth partners with medical organizations across the country to drive clinical and financial results. Our vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all, and we are pursuing this through our medical record, revenue cycle, patient engagement, and care coordination service offerings. Our expert teams build modern technology on an open, connected ecosystem, yielding insights that make a difference for our customers and their patients. For more information, please visit www.athenahealth.com. In 2019, athenahealth became operationally integrated with VVC Holding Corp.
To learn more about HFMA’s Peer Review program, visit hfma.org/peerreview