Price Transparency: The View from Washington
HFMA President and CEO Joe Fifer discusses implications of a new federal report that addresses price transparency.
Hospitals Should Prepare for Industry Disruption by Empowered Consumers
Investments in the patient experience, clinical quality, and overall financial performance can be mutually reinforcing strategies that help hospitals effectively deliver value-focused and patient-centered care.
Psychology and Behavioral Change Theory as Applied to Changing Revenue Cycle Payment Models
Healthcare providers should consider a retail-like payment experience for patients.
hfm Magazine: December 2018
The December 2018 edition of hfm explores people and culture in healthcare finance, focusing on performance improvement, academic-community relationships, and care delivery.
Recalibrating Payment in the Era of Consumerism
Among the key functions of an effective patient access program are to ensure patients receive clear and concise bills for their health care and to make those bills easy for patients to pay at the time of service.
Work: The Cure For Political Overload
HFMA President and CEO Joe Fifer discusses why today’s healthcare challenges transcend politics—and the implications for healthcare finance leaders.
Imagining a More Consumer-Centric Approach to Patient Financial Communications
HFMA, the AHA, and AHIP have developed a guide for healthcare consumers designed to help them know how to avoid surprise out-of-network medical bills; healthcare organizations are encouraged to share the guide with their patients.
Forum Networking Webinar: Consumerism in Healthcare: Rising Expectations
During this Forum-exclusive networking webinar, attendees will participate in an interactive discussion about the fundamental elements of financial experience that every healthcare organization should master.
The Compounding Effect of Patient Satisfaction
Alan Nalle describes how to maximize a patient’s lifetime value through a better payment experience.
VitalWare: Creating a Transparency Strategy: Meeting the Mandate to Post Standard Hospital Pricing
A senior leader of VitalWare talks about the need to create a comprehensive pricing strategy for consumers and how to get started.