A high-reliability healthcare supply chain: beyond the clinician
Applying the principles of high-reliability organizations to the healthcare supply chain is a key step in enhancing overall quality.
Analysis: What’s most important to healthcare consumers
The latest Beryl Institute findings on consumer perspective indicate that failure to invest in the patient experience could cost potential customers.
Earning a 4-start patient-experience rating takes dedication
Main article: Why optimizing the patient experience should be on every C-suite leader’s radar Under Maryland’s hospital rate-setting system, 1% of hospital payment from all payers is based on an organization’s performance on the HCAHPS inpatient survey. “It can be millions of dollars for organizations that can be lost or gained,” says Lisa Allen, PhD,…
How one hospital improved its call-bell responsiveness
Main article: Optimizing the patient experience from the C-suite NewYork-Presbyterian’s comprehensive patient experience strategy has led to year-over-year improvements in key metrics during the past three years, says Rick Evans, senior vice president and chief experience officer. He credits the organization’s rolling, three-year patient experience plan, which defines targets and sets strategies for a variety…
Why optimizing the patient experience should be on every C-suite leader’s radar
Jason Wolf, president and CEO of The Beryl Institute, knows from personal experience how easily a healthcare organization can lose a customer. A few years ago, his wife was mistakenly billed for a $25 copay that she already paid, and then the account was fast-tracked into collections. Despite receiving excellent clinical care, his wife vowed…
Timing, details unclear for executive order on price transparency
An expected executive order on healthcare price transparency continues to change, even as its release has been delayed, say policy watchers.
How physician-finance partnerships pave the way to higher-value care
Physician leaders and finance leaders can use their respective strengths to complement each other and help each other thrive in a value-based environment.
3 ways healthcare organizations can take integration to the next level
Consolidating healthcare organizations should continue to pursue opportunities to take integrated healthcare to new levels of effectiveness.
3 steps to innovation through use of data and analysis
Consolidating healthcare organizations should continue to pursue opportunities to take integrated healthcare to new levels of effectiveness.
Data: What’s in it for you?
The volumes of patient data healthcare organizations create should help them face their challenges. But in order to use those volumes of data effectively, healthcare organizations need toask the selfish question: What’s in it for me?