Ask the Expert: Patient Responsibility Estimation
Advice for revenue cycle leaders on approaches for estimating patient responsibility.
Ask the Expert: Setting Industry Standards for Call Center Activities
Advice for revenue cycle leaders on how they should establish standards for call center activities based on their specific processes.
Managed Care Ask the Expert Answer – Medical Cost Trends
Q I have a question that I am hoping you can answer. What is medical cost trends for the private sector in 2010? I know that the Costs were expected to grow 9.6% in 2009 compared with 9.9% in 2008.
The Physician Preference Card
Physicians are essentially seeking four things from hospitals, according to Quint Studer, president of Studer Group®, an outcomes based healthcare consulting firm quality, efficiency, input, and appreciation. The Physician Preference Card is one tool that addresses all of these
HFMA Key Hospital Financial Statistics and Ratio Medians
A collection of key hospital financial statistics and ratios are presented in these tools, including operating margin, days in accounts receivable, and average length of stay.
Key Hospital Financial Statistics and Ratio Medians: Glossary of Formulas
Use this list of statistics and ratio medians to calculate efficiency, profitability, solvency, and more.
Research & Trends
HFMA regularly conducts research on the healthcare finance industry for information on the current state of healthcare financial management and emerging trends in the field.
P&P Board Statement 20: Mergers, Acquisitions, and Collaborations
The Principles and Practices Board undertook this position statement to assist in the identification and use of the appropriate accounting methodology for reporting mergers, acquisitions and collaborations.
Consumerism in Health Care: Achieve a Consumer-Oriented Revenue Cycle
A PATIENT FRIENDLY BILLING® Project Report Price transparency, agreement on payment expectations between payer and provider, simplified charges, and easy patient access are the objectives necessary to achieving consumerism in healthcare. Practical strategies are provided to achieve these results.
Case Studies in Customer Service
Hospitals with the highest regard for revenue cycle customer service are driving increased patient satisfaction and improved revenue. Learn key strategies for revenue cycle customer service excellence.