Financial Counseling

In the wake of recent news, providers should examine their patient collection practices to avoid pitfalls

Best practices can help healthcare providers avoid some of the pitfalls of trying to collect on patient debt.

Nick Hut November 5, 2019

How an Iowa hospital earned 2 MAP Awards for excellence in revenue cycle performance

Henry County Health Center, a critical access hospital in Mount Pleasant, Iowa, has earned two MAP Awards and made noticeable strides toward financial transparency.

Erika Grotto September 25, 2019

Finding our way to meaningful price transparency

Healthcare organizations have the technology to deliver meaningful transparency to patients, including out-of-pocket estimates prior to service and clear, understandable patient statements.

Joseph J. Fifer, FHFMA, CPA September 24, 2019

Change Healthcare: Curbing Bad Debt by Improving the Patient Financial Experience

In this roundtable, several revenue cycle leaders discuss how they are tackling escalating patient responsibility, exploring the value of putting individuals on pathways toward payment that boost satisfaction and revenue.

HFMA August 31, 2019

HFMA’s South Texas Chapter wins highest chapter honor

South Texas Chapter of HFMA earns the Robert M. Shelton Award.

Rich Daly June 26, 2019

Ask the Experts: SSI percentage and eligibility

Rolling averages are one way to benchmark patient SSI eligibility percentages.

HFMA June 11, 2019

How to increase point-of-service collections

Processes to improve out-of-pocket estimates and request upfront payments significantly increased point-of-service collections.

Michelle Fox May 28, 2019

The critical ‘money conversation’ providers should have with patients

Hospital revenue cycle leaders share how they have improved patient financial communications and raised the bar on their payment plans and other consumer-centric offerings.

Mick Stokes May 15, 2019

6 tips for financial counselors

Two healthcare providers share important reminders for those assisting patients with their financial needs.

HFMA May 14, 2019

4 medical debt facts that call for provider action

The numbers behind patient medical debt point to serious implications for the health of the U.S. population and the country’s economy.

Steve Scibetta May 14, 2019
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