Hospital Pricing Transparency: 7 Financial Scripting Tips
More hospitals are joining the price transparency movement by equipping staff with financial scripts that guide them through compassionate patient conversations as they lead them from pre-registration through payment.
Preparing for Rising Patient Financial Responsibility
Average patient out-of-pocket healthcare costs increased 11 percent in 2017. Learn the strategies revenue cycle leaders can implement to address this growing concern.
Ask the Experts: Presumptive Eligibility
Is a free service provided on the basis of presumptive eligibility allowable for charity on Medicare’s cost report worksheet S-10?
Payer access to EHR data improves cash flow
Sharp Healthcare gives some payers limited access to their members’ EHR data, which reduces the time-consuming cycle of level-of-care authorization denials, appeals, and ultimate approvals.
Address Patient Financial Risk in Pre-Service to Boost Revenue and Earn Loyalty
To improve patient satisfaction and decrease uncompensated care, educate patients on their healthcare expenses, benefit coverage, and payment options.
Larger Patient Payments Call for Provider Involvement
Patient financial responsibility increased by 11 percent between the final months of 2016 and 2017.
A Snapshot of Patients Who Use Healthcare Financing: 11 Things to Know
Samaritan Health’s patient financing program has evolved from term loans with interest rates to two options: a credit line at no interest for 24 months and a credit line at 6 percent APR up to 60 months for those who need longer terms.
UAB Medicine’s Check-in Kiosks Please Patients and Improve Processes
Impressed with the patient-friendly benefits of check-in kiosks at its orthopedic clinic, UAB Medicine has expanded installation to most of its outpatient clinics. The kiosks speed registration, improve data collection, and increase patient payments.
Avoid ED Claim Challenges by Developing CDI Teams
UnitedHealthcare’s new policy of auditing certain emergency department claims should prompt hospitals to seek the expertise of clinical documentation improvement teams in outpatient claim processing.
Metro Health Improves Cash Flow by Offering New Payment Options
Metro Health’s payment options include community benefit discounts, charity care sliding scales, and a zero-percent interest payment plan, which has improved cash flow and flattened bad debt.